Office Manager - Estate Agency TLNT1_NI

Honeycomb is delighted to be recruiting an Office Manager for a leading estate agency in Belfast, offering an excellent opportunity to take ownership of office operations, staff performance, and business growth. The Job This is a fantastic opportunity to take ownership of the smooth and efficient running of a busy Belfast estate agency office. Working closely with senior management and supporting the wider team, you will oversee day-to-day operations, monitor performance against KPIs, track and manage incoming leads, and ensure the team is focused on delivering business objectives.

The role will suit an organised, commercially minded individual who enjoys working in a fast-paced environment and has a strong understanding of customer service, sales performance, and operational management. The Company This established and well-respected estate agency has built an excellent reputation within the Belfast property market. With a strong focus on customer service, sales performance, and continued growth, the business offers a professional and supportive working environment where individuals are encouraged to take ownership, contribute ideas, and develop their careers.

Package/Benefits: * £35,000 - £40,000 salary, depending on experience
* Strong annual leave entitlement
* Generous employer pension contribution
* Discretionary performance-based bonus
* Monday - Friday working pattern
* Excellent long-term career progression opportunities
* Supportive and professional working environment
* Opportunity to play a key role in the continued growth of the business

The Role
* Managing the day-to-day operations and smooth running of the Belfast office
* Tracking incoming leads and ensuring they are followed up promptly and effectively
* Monitoring staff performance against agreed KPIs and business targets
* Supporting the team to achieve sales, lettings, revenue, and customer service objectives
* Producing and reviewing performance reports to identify trends, opportunities, and areas for improvement
* Ensuring staff are meeting required activity levels and maintaining high standards of customer service
* Managing workflows and allocating tasks to ensure business priorities are met
* Supporting the implementation of processes and procedures to improve operational efficiency
* Identifying opportunities to increase lead conversion, business development, and overall office performance
* Supporting recruitment, onboarding, training, and ongoing development of office staff where required
* Holding regular team meetings and performance discussions
* Managing office resources, facilities, and general administration
* Dealing with escalated customer queries and resolving issues professionally and efficiently
* Liaising with senior management to ensure operational activity is aligned with wider business needs
* Ensuring the office operates in line with company policies, procedures, and regulatory requirements
* Maintaining accurate records and ensuring all systems are kept fully up to date

The Person
* Previous experience in an Office Manager, Operations Manager, or similar senior operational role is essential
* Experience with in the property or estate agency sector would be advantageous, but is not essential
* Strong commercial awareness with an understanding of KPIs, targets, lead management, and overall business performance
* Proven experience managing or overseeing teams, with the confidence to motivate staff and hold individuals accountable for performance
* Excellent organisational skills with the ability to manage competing priorities and respond effectively to changing business needs
* Strong analytical and reporting skills, with the ability to monitor performance, identify trends, and implement improvements
* Excellent written and verbal communication skills, with the confidence to communicate effectively at all levels
* Strong customer service skills with the ability to manage escalated queries and resolve issues professionally
* Proficient in Microsoft Office and comfortable working with CRM and business management systems
* Proactive, commercially minded, and solutions-focused, with the ability to use initiative and make sound business decisions
* Strong leadership skills with the ability to influence, support, and develop colleagues
* A professional and positive approach with the ability to build strong working relationships across the business
* Comfortable taking ownership of office performance, operational standards, business processes, and wider organisational needs To speak in absolute confidence about this opportunity, please send an up-to-date CV via the link provided or contact Caoimhe Fairfield at Honeycomb on . If you have a disability which means you require assistance at any stage of the recruitment process, please contact us directly to discuss.

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