Field Staff Supervisor

This Field Staff Supervisor will report to the Operations Manager and will work within Network Operations based in our Croydon & Kingston offices. You will be a permanent employee.

You will attract a salary of £68,144 per annum and a bonus of 3%. This role can also offer blended working after probationary period (6 months) - 3 days in the office and 2 remote

Close Date: 2nd September 2026

We also provide the following additional benefits

• Reservist Leave – Additional 18 days full pay and 22 unpaid
• Personal Pension Plan – Personal contribution rates of 4% or 5% (UK Power Networks will make a corresponding contribution of 8% or 10%)
• Tenancy Loan Deposit Scheme, Season Ticket Loan
• Tax efficient benefits:
  Cycle to Work, Home & Tech, and Green Car Leasing Schemes
• Occupational Health support
• Switched On – scheme providing discount on hundreds of retailers' products
• Discounted gym membership
• Employee Assistance Programme

The Field Staff Supervisor ensures the performance of assigned field teams in the Area. You will partner with other Field Staff Supervisors in the Region, Field Engineers, and Schedulers to ensure the best possible utilisation of resources and the highest levels of on-site productivity. The postholder requires supporting and achieving the goal of Zero Harm in all aspects of their work.

Dimensions

• Financial authority to approve corporate card expense claims following FAL limit
• Approval of personal expenses and mileage up to £500
• Authorisation to sign and approve timesheets

Principal Accountabilities

• Ensure a high standard of safety management through site safety audits and maintaining safety performance within company parameters, promoting Zero Harm and supporting staff welfare.
• Daily planning, coordination and real-time management of resources for directly employed staff and contractors to maximise productivity and improve unit costs.
• Work with Field Staff Supervisors, Field Engineers, staff and Schedulers to improve resource utilisation and improve customer experience.
• Manage substation inspection processes and defect prioritisation to improve quality and consistency.
• Communicate with Engineers and Supervisors to ensure delivery of work packages forward planning of resources.
• Manage transport fleet, plant and equipment to meet operational requirements.
• Ensure the return of all work packages observing Information and Incentives Project (IIP) and International Standards Organisation (ISO) requirements.
• Interpret and respond to management reports supporting resource monitoring and control.
• Support the Network Operations Area Manager in running the Area and Region, including strategic vision and implementation.
• Undertake emergency system responsibilities within the local tactical team and play an active role during storm situations.
• Improve through performance reviews, staff development and new technology.
• Ensure staff comply with procedures and remove barriers to efficient delivery.
• Manage all people-related aspects of the team, including performance management.
• Support delivery of network fault repairs, asset inspections, maintenance and connections work.
• Help deliver important operational indicators such as Customer Minutes Lost (CMLs) and Customer Interruptions (CIs).

Leadership Responsibilities

The Field Staff Supervisor will:

• Ensure jobs are carried out following Electricity Guaranteed Standards (EGS).
• Collaborate with civil and other contractors to maximise site productivity.
• Develop a sustainable culture with care for company values and safety standards.
• Ensure compliance with procedures.
• Demonstrate visible leadership through regular site visits.
• Lead by example with safe working practices and behaviours.
• Monitor employee health and wellbeing.
• Promote teamwork and monitor performance against agreed standards.
• Attend all training relevant to the role.
• Stop work activities where there is a health and safety concern and discuss actions with the Area Manager.

Qualifications

• Experienced resource manager or technical administrator.
• Experience with electrical distribution.
• Familiar with organisational procedures and able to implement them locally.
• Understanding of professional and trade skills required to deliver…