Senior KA Manager

At Costa Coffee, we are what we craft.

We’rereimagining coffee experiences in over 50 countries and counting, as a key part of the Coca-Cola System. Whether you get your coffee in a store, from a machine, at home, or on the go –we’vegot you covered.

You will drive the growth and deliver the ambition of Costa’s Away From Home business, developing strategic partnerships across workplace, hospitality, leisure, travel retail and digital channels.

Our teams make a difference. Whether that’sworking on new tech for the perfect pour, helping our teams grow, creating award-winning campaigns, crunching the numbers, or developing the latest exciting menu item; together, we stir up success.

We may be a global brand, but wehaven’tforgotten our roots.

That’swhere the Costa Foundation and our fantastic community agenda come in. Whatever your role, you can help us change lives in coffee growing communities andhelp your local community too.

We also want to help you grow in your career through amazing experiences, our apprenticeship scheme, and development programmes. At Costa, you can go beyond the day-to-day.

And as a Key Account Manager – Global Accounts ,there’snever been a better time to join.

Wedidn’tbecome a global coffee brand by sitting back. When you work here, you join a community that values passion,progression and integrity, with some pretty brilliantperksto sweeten the deal:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• Andthat’snot all. Explore even more of ourperkshere: (Use the "Apply for this Job" box below)./costaperks

We’repassionate about beinga great placeto work, where you can bring your unique self into our mix. Wefirmly support diversity,equityand inclusion, and continue to work with our teams to shape the future of our culture and values:
Disciplined to Deliver, Passion for Progress, Win with Warmth, Courage to Challenge and Trusted Team Players.

Being a Key Account Manager – Global Accounts is about so much more than bringing our coffee to the world.

It’syour chance to stir up real success – which meansyou’llbe:

• Lead strategic partnerships with priority global customers, securing long-term agreements that strengthen Costa’s position across key Away From Home channels.
• Establish robust governance frameworks, including executive sponsorship programmes, stakeholder engagement plans and clear issue resolution pathways to support successful customer partnerships.
• Drive regular business reviews with key accounts, leveraging commercial insights and performance data to identify growth opportunities and accelerate joint business plans.
• Partner with bottlers, direct markets and cross-functional teams to develop and implement scalable commercial frameworks that support Costa’s long-term growth ambitions.
• Champion best-in-class execution across the customer journey, ensuring strong alignment across supply chain, portfolio, pricing and operational delivery to maximise customer value and business performance.

It’syour unique ingredients we’reinterested in:

• You will have worked in multinational context in matrix organization.
• A proven track record of growing and managing strategic multinational accounts within, Away From Home, Hotels, Workplace (contract caterers) convenience, travel , delivering sustainable revenue growth and long-term partnerships.
• Strong strategic and commercial acumen, with the ability to leverage consumer, customer and market insights to identify opportunities, shape account strategies and optimise commercial performance.
• Experience influencing and partnering with global customers and senior stakeholders, building collaborative relationships that drive mutually beneficial business…