Claims Team Leader

Job Title:

Home Claims Team Leader

Location:

Leicester or Bexhill (Hybrid)

Welcome to Hastings Direct We’re a digital insurance provider with ambitious plans to become The Best and Biggest in the UK market. We’ve made huge investments in our data and tech capabilities over the past few years, along with nurturing our 4

Cs culture. We’re proud of the journey we’re on as a company and know that our continued success will rely on the contribution of our talented colleagues. We provide insurance for over four million customers, but we know there’s even bigger opportunity out there. The fact you’re now reading this job advert means we’ve tempted you to find out more about #lifeatHD – we really hope you like what you see, and you’ll join us to share in the success of the exciting chapter that lies ahead.

We understand some people may not apply for jobs unless they feel they tick every box. If you’re excited about joining us and think you have some of what we’re looking for, even if you’re not 100% sure we would love to hear from you.

We have an exciting opportunity for a Home Claims Team Leader to come and join us! This area is experiencing excellent growth and development, so it’s a chance to get involved in something exciting. You will be responsible for a team of Home Claims handlers and the overall quality of claims handling, both within Hastings Direct and by outsourced partners. As one of our Leaders in a growing area of the business, this role is critical to our delivery and success.

We’re looking for someone with a tenacious approach to getting things done!

• Supporting the Hastings Direct goal to become a market leading home claims handling function
• Setting and managing annual and monthly objectives and providing coaching and development plans to support ongoing progression
• Ensuring annual PDRs are conducted
• Ensuring payments are authorised in line with the departmental SLA’s
• Conducting regular monthly audits on colleagues
• Overseeing guidance and advice in respect of technical referrals
• Engaging and motivating the team and delivering effective meetings where required
• Supporting the overall quality of claims handling internally and by outsourced partners

• Excellent leadership experience in a call centre environment
• Claims background (home claims highly desirable)
• Strong customer and colleague focus
• Excellent communication and coaching skills

• Recruiter screening call
• 1st stage interview with hiring leader
• 2nd interview with hiring leaders leader

As a Disability Confident employer, we’re committed to ensuring our recruitment processes are fully inclusive – what this means to you is if you’re applying for a job with us, you’ll have fair access to support and adjustments throughout your recruitment journey. We also welcome applications through the Disability Confident Scheme (DCS). For more information on the DCS, please visit our inclusive business page on our careers website.

Regrettably, we are unable to offer sponsorship for this role.

• Flexible working –we champion a flexible hybrid working approach – please speak to your recruiter to discuss in more detail.
• Competitive bonus scheme- all colleagues are eligible for our annual 4
  
  Cs performance bonus.
• Financial wellbeing – as well as providing you with 4x your salary with our life assurance cover, income protection at no extra cost, and matched pension contributions up to 10%, we are proud to provide you with an award-winning package which includes – discounts, cashback, free independent mortgage advice and free access to financial wellbeing support.
• Mental wellbeing programme – we have the thrive mental health app, our colleague…