General Service Manager

• Full time
• Monday to Friday
• 7:00am - 3:30pm
• Up to £50,000 per annum
• Site Specific Benefits
• Opportunities for professional development
• Plus our Sodexo employee benefits package

General Services Manager

Wales LL17 0LL
- Full time

At Sodexo, we’re passionate about our people. We know that our teams are the key to delivering exceptional service and creating meaningful experiences for our clients, customers, and employees.

We are currently seeking a dedicated and dynamic General Services Manager to join our team and play a key role in driving excellence and innovation.

As a General Services Manager you'll:

• Lead the delivery of integrated facilities management services
  , including catering, cleaning, security and wider facilities operations.
• Inspire, lead and develop your teams, creating a positive, high-performing culture focused on excellent service.
• Take ownership of day-to-day operations, ensuring services are delivered safely, efficiently and consistently to agreed standards.
• Build and maintain strong relationships with clients and key stakeholders, acting as a trusted point of contact and ensuring expectations are understood and exceeded.
• Regularly review service delivery, identifying opportunities to improve quality, customer experience and operational performance.
• Take responsibility for financial performance
  , including budgets, forecasting, labour costs, stock, invoicing and cost control.
• Monitor performance against financial and operational targets, taking appropriate action where improvements are required.
• Lead on Health & Safety, food safety, security and compliance
  , ensuring statutory and company requirements are consistently achieved.
• Ensure appropriate food safety and HACCP controls are maintained across catering operations.
• Oversee security operations, ensuring incidents are managed, reported and followed up appropriately.
• Work closely with cleaning management to ensure services are effectively resourced and consistently delivered.
• Monitor service standards through regular site walks, audits, performance reviews and customer feedback.
• Recruit, induct, coach and develop colleagues, ensuring teams have the skills and support they need to succeed.
• Manage performance effectively, setting clear objectives and providing regular feedback and development opportunities.
• Drive continuous improvement
  , identifying opportunities to improve efficiency, productivity and service quality.
• Identify opportunities for growth and additional services while protecting the commercial performance of the contract.
• Work collaboratively with internal teams, suppliers and contractors to deliver an outstanding service.
• Maintain a visible,
  hands-on leadership presence
  , providing operational support when required

What we're looking for:

• Proven experience in a General Services Manager, Facilities Manager, Soft Services Manager or similar operational leadership role
  .
• Strong experience managing multiple services, ideally across catering, cleaning, security and facilities management
  .
• A proven track record of leading, motivating and developing operational teams.
• Strong client and stakeholder relationship management skills.
• Good commercial and financial awareness, including experience managing budgets, forecasts, labour costs and financial performance
  .
• Experience working within a regulated and compliance-focused environment.
• Strong knowledge of Health & Safety and operational compliance.
• IOSH qualification or equivalent.
• Food Safety Level 3.
• Excellent communication, influencing and negotiation skills.
• The confidence to manage challenging situations and make effective operational decisions.
• Experience managing performance and supporting colleague development.
• A proactive approach to continuous improvement and identifying opportunities for growth.
• Good IT…