Hybrid CS Operations Lead – Lead Warmth, Brand & Impact
Listed on 2026-09-18
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Management
Change Management
White Stuff is seeking a Customer Service Operations Lead to drive the operational performance of the CS team across multiple channels. The role requires leadership of a large hybrid team, balancing pace, quality, and customer care with commercial outcomes.
You will coach direct reports, manage resources, and champion brand tone while maintaining high employee engagement and service standards. Occasional travel to London HQ may be required.
We are looking to fill the Hybrid CS Operations Lead – Lead With Warmth, Brand & Impact position at Fashion United Group in United Kingdom.
Are you ready to take on the Hybrid CS Operations Lead – Lead With Warmth, Brand & Impact role at Fashion United Group?
We would love to welcome a new Hybrid CS Operations Lead – Lead With Warmth, Brand & Impact to our organisation in United Kingdom.
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