Service Centre Training Team Lead; Hybrid
Listed on 2026-09-18
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Management
Professional Development, Change Management, Project & Program Management
The Service Centre Training Team Leader will oversee the Training function across the Service Centre, ensuring colleagues have the skills and confidence to deliver an exceptional member experience.
This role owns end-to-end training lifecycle—onboarding, route to competency, refresher training and leadership development—leading two Training Specialists based in Ipswich and Manila, and collaborating with Operations, Product and Quality teams.
Consider building your career as a Service Centre Training Team Lead (Hybrid) at CCMA - Call Centre Management Association.
The position is based in United Kingdom.
This opportunity is part of our work in Other.
We aim to respond to suitable candidates as soon as possible.
Full responsibilities and requirements are described in the listing above.
Learn more about the Service Centre Training Team Lead (Hybrid) role in the description above.
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