Service Manager

About The Role

We have now have a fantastic opportunity for a Service Delivery Manager to join the Sunbelt Rentals Team.

You'll have overall responsibility for the leadership, management and delivery of optimised operational excellence within your Service Centre, driving operational efficiencies and customer service levels across all areas in support of the wider regional and divisional objectives and targets.

Your key responsibilities in the role of Service Delivery Manager will include:

• Delivering excellent standards of service to both internal and external customers to ensure their expectations are met or exceeded
• Managing asset availability at the Service Centre, ensuring that fleet stocks are kept to a level as per the regional requirements andensure quality and the presentation of assets are of the highest standards and consistency
• Achieve or exceed all KPIs to maximise efficiency, utilisation and profitability of the region
• Effective cost management of Service Centre expenditure and supporting the delivery of regional budget expectations
• Lead, manage, develop and motivate the Service Centre team in line with Company policies to maximize the performance of the region
• Promote a safe working culture, ensuringadherenceto all SHEQ compliance standards and all colleagues comply to generate a safe working environment
• Effective communication with all functions within the Service Centre and wider teams such as the Regional Operations Centre
• Ensure that the Service Centre is maintained to the highest standards and the security of property and contents
• Support the regional sales team in order to develop new sales opportunities and grow the business.

You'll be joining a highly successful company, the UK's largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.

If you join the team we'll provide you with everything you need and ensure you are equipped for success. We'll talk to you about your training and personal development needs and what you'd like to do to further your career and support your future aspirations.

With a successful track record and experience in a similar operational management/service delivery role in a fast changing and busy environment, you will also need to bring to the role:

• Sound commercial acumen with the ability to understand and manage business/financial data (including P&L/budgets)
• Effective people management skills with experience inleading and developing a team
• Excellent communication skills both verbal and written, including influencing and negotiation skills
• Strong customer service experience, demonstrates a positive and courteous approach ensuring all customer queries are responded to quickly and efficiently
• Awareness of and sensitivity to wider strategic and commercial issues
• Computer literate with a good working knowledge of Microsoft Office
• Excellent planning and organisation skills
  
  Accredited by IOSH or prepared to undergo accreditation training and assessment
• Driving licence
• Experience in the plant hire industry is advantageous but not essential.

• Acontinuous improvement ethic, embraces change and puts forward and acts on suggestions to improve processes and service levels
• Customer focus
  -Strong commitment to delivering high standards of customer service and the ability to see issues from customers’ perspective, engages customer in the development of solutions
• Sets high performance standards for self and others
• A flexible approach, able to prioritise and manage multiple…