Service Area Manager

About The Company:

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award‑winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve.

Our commitment to doing business the right way is rooted in our TRUE values
- Trust, Respect, Unity, and Empowerment.

Award‑Winning Employer
:
Ranked 36th on Glassdoor’s Best Companies to Work For 2025 — we value and motivate our people.

Digital Learning
:
The OCS Academy offers digital courses and resources to help you build skills and grow your career.

Retail Perks With our Hapi app, you can gain access to exclusive discounts, rewards and wellbeing resources.

Professional Growth
: 600+ live learners across UK&I — Empowering colleagues with further development and qualifications!

Flexible Pay
:
Access a portion of earned wages before payday with our Wagestream App! (Contract Specific)

Service Area Manager will be involved in all aspects of day‑to‑day operations of the customer’s property portfolio, including accounting, maintenance and repair, security, janitorial services, front of houseetc. Service Area Manager will handle all service requests and act as first point of escalation andassistin the preparation of the annual budget and management reporting and must strong compliance background.

• Liaise with coordinators at multiple sites regularly (Hampshire, Surrey, Bedfordshire and Sussex) also required to attend OCS FM Eastleigh office at least three days per week
• Ensure sufficient staffing for business hours and approve assist the Regional Operations Manager with Out of Hours operating requests as required.
• Ensure that contract Facilities Services are fully compliant with statutory regulations in addition to OCS and customer policies and procedures.
• To ensure maximum optimisation of the client’s office space, project managing all office moves and department restructures throughout the customer’s property portfolio.
• Coordinate all facilities services suppliers both internal OCS and external third party.
• Ensure all Suppliers are engaged in line with the Customer and OCS Procurement Policies.
• Responsible for delegating tasks required for property maintenance & repair to contractors and maintenance staff
• Develop strong working relationships with site coordinators and neighbours in order to liaise effectively with them on behalf of the customer.
• Ensure all Suppliers are managed in line with OCS and our customer’s Procurement Policies.
• Responsible for managing the day‑to‑day facilities budget.
• Maintain records for AB works along with billing to completion.
• Raise and manage all POs and customer invoices for the Facilities Budget
• Provide Monthly Management Information and performance reports for customer and OCS management
• Provide supporting information for Quarterly Review.
• Directly supervise all facilities services staff; security officers, receptionists, asset admins

• Maintain a facilities Business Continuity & Pandemic Plans.
• Act as customer’s Health and Safety Representative and champion safe working practices throughout the supporting and advising department heads in all H&S matters.
• Maintain the customer’s RCSAs (Risk Control Self‑Assessment) records.
• Update and maintain all facilities Policies in line with legislation and the customer’s Governance programme.
• Take responsibility for ensuring that PPM Maintenance is scheduled and completed monthly.
• Ensure compliance with the Risk Management Framework.
• Update and maintain all facilities Policies in line with…