Business Readiness Lead - Pensions

The Business Readiness function is a newly formed team within Client Onboarding & Change division / Pension Administration service line.

The Business Readiness Lead is responsible for ensuring the organisation is fully prepared to adopt and successfully implement business changes, such as new scheme onboardings, new systems, processes, or regulatory requirements all of which have a direct and immediate impact of Isio's ability to deliver first class customer service to associated stakeholder groups (i.e. members and trustees)

This role bridges the gap between project delivery and operational adoption, ensuring that people, processes, and technology are aligned for successful change outcomes. The role will include team management responsibilities.

This new role can be based in any of our regional city centre offices with a hybrid workstyle.

This role bridges the gap between project delivery and operational adoption, ensuring that people, processes, and technology are aligned for successful change outcomes. The role will include team management responsibilities.

This new role can be based in any of our regional city centre offices with a hybrid workstyle.

Core responsibilities include

• Readiness Planning & Strategy
• Stakeholder Engagement & Alignment
• Impact Assessment
• Change Readiness & Adoption
• Training & Capability Development
• Communications Management
• Operational Readiness & Go-Live Preparation
• Transition to Business as Usual (BAU)
• Benefits Realisation & Continuous Improvement
• Governance & Reporting
• Support programme governance forums and decision-making

• Knowledge and experience of working with UK Defined Benefit Pension Schemes
• Strong understanding of operating models within Pensions Administration's including systems, processes and associated complexities
• Strategic leadership / team leadership & capability building
• Understanding of change management and the change management lifecycle
• Strong stakeholder and relationship management
• Client / customer and end user thinking
• Risk, control and governance principles and awareness
• Understanding of new scheme/client onboarding
• Operational readiness & delivery disciplines
• Programme and transformation experience
• Communication & training strategy and deployment

• A competitive salary and market leading bonus scheme

Isio is a fast-growing professional services business, that offers career development through an evolving client base, diverse and meaningful work, nationwide opportunities, and a culture that rewards high performance and accountability.

We hold ourselves to the highest standards and our values guide how we advise our clients, how we operate as a business and how we work together as a team. We call it the Isio Attitude. We encourage our people to be bold, to communicate with conviction, and to deliver advice that matters.

Here, growth brings opportunity - more responsibility, more clients, and work that stretches and develops you. We invest in training and development so you can expand your skills and explore different career paths across diverse markets to make your mark. Isio is a place to realise your potential and build a career with impact. You can find out more about Isio and the benefits we offer on our career's website

Isio - Careers & Benefits.

A progressive advisory firm, partnering with clients of all sizes to deliver expertise in pensions, employee benefits and wealth advisory services. Working with pension trustees, employers, individuals, families and their offices, we are supported by talented colleagues across 10 UK offices. With a Big 4 heritage we combine a strong focus on quality with a fresh perspective challenging traditional thinking.

Our culture…