Therapeutic Services Support Officer

Location: Northern Ireland

Role:
Therapeutic Services Support Officer

Reports to:

Therapeutic and Support Services Manager

Location:

Belfast Head Office

Hours:

37 hours per week Salary: £27,592.01- £30,110.24(NJC Scale) About Nexus? Nexus is a Northern Ireland wide charity and 2024 marked 40 years of providing services in supporting victims and survivors of sexual abuse and abusive relationships.???? Every year in Northern Ireland there are thousands of sexual offences reported to PSNI, and thousands more that go unreported. Without specialist support like ours, victims of these crimes will find it even harder to deal with the trauma they experience.

The impact of this trauma can be devastating and is lifelong.?? We deliver a range of bespoke and specialised supports and services including:?? Trauma informed counselling to those affected by sexual assault and trauma from age 8?? Post counselling support and follow-up?? A UK wide 24 hour Domestic and Sexual Abuse Helpline, which is funded by the Department of Health, Department of Justice, and the Department for Communities in Northern Ireland??

Education and Training initiatives delivered to a breadth of organisations, professionals, parents,schools and young people on topics such as consent, child sexual exploitation, handlingdisclosuresand healthy relationships.?? ? Our most recent strategic plan (2023- 2026), latest reports, policies and research can be viewed here:?? We use lived experience, professionalexpertiseand research to improve the development of relevant policy,practice and service commissioning.? We stimulate debate so our society becomes more informed and confident in speaking out and challenging sexual abuse and abusive relationships to break the cycle.??

Our people our vital to the success of the organisation, they are a dedicated and professional group of individuals who uphold our values through the delivery of specialist, quality driven and sustainable services.? Job Purpose As Therapeutic Services Officer, you will ensure the delivery of exceptional operational support for our Therapeutic Services Team. Leading the Therapeutic Services Team and working collaboratively with the Clinical Coordinator and Therapeutic Services Manager you will contribute to the efficient and effective delivery of high-quality counselling and therapeutic interventions for people impacted by sexual abuse and abusive relationships.

This role requires a proactive and analytical approach, combining advanced administrative and reporting expertise.

You will understand therapeutic principlesandoptimise service delivery;enhancing the client experience, ensuring the flow of the service from client referral through to the completion of the clients counselling journey.

Key Responsibilities Leadership and People Management Provide day-to-day leadership, supervision, and support to the Therapeutic

Service Support Team, ensuring clear objectives, accountability, and high-performance standards. Conduct regular one-to-one supervision, annual appraisals, and team meetings to support professional development and service alignment. Foster a supportive, inclusive, and collaborative team culture that prioritises wellbeing, resilience, and professional growth. Identify training and development needs within the team, coordinating access to appropriate learning opportunities. Develop andmaintainclear communication channels within the team and across departments to ensure coordinated service delivery.

Proactively address performance or conduct issues, following internal HR and safeguarding procedures with professionalism and discretion. Empower team members through delegation, mentorship, and constructive feedback, encouraging innovation and ownership. Promote continuous improvement by encouraging reflective practice, feedback collection, and participation in service development initiatives. Referral and Client Pathway Management Lead the development and implementation of streamlined referral processes, ensuringtimelyandaccurateclient intake.

Act as a senior point of contact for complex client inquiries,providing expert guidance and support based on a comprehensive understanding of therapeutic interventions. Facilitate seamless transitions throughout the therapeutic journey, ensuring a client-centred approach. Manage room hire bookings, optimising resource allocation and ensuring efficient useof counselling spaces. Analyse referral trends and provide recommendations for service enhancement. Advanced Client Administration and Case…