Engineering Manager

Engineering Manager Salary: £80,000 per annum, plus company benefits

Location:

Remote, United Kingdom

Contract:

Full Time, Permanent

Shifts:

37.5 hours per week, Monday – Friday, 9am until 5:30pm with 1 hours unpaid lunch break

Work model:
Remote Williams Lea seeks a Engineering Manager to join our team!

Williams Lea is the leading global provider of tech-enabled business and marketing services helping clients manage and transform processes through resilient, scalable 24/7 operations. We combine deep expertise, agentic AI-imbedded workflows, and a global delivery model into a tech-enabled, seamless human expert-in-the-loop experience that helps clients achieve superior business outcomes.

Built on a strong heritage and great client relationships, we harness deep industry expertise, emerging technology and our global “Optishore” delivery model to plan, build, execute and measure business processes, driving operational agility and digital transformation at speed and scale.

Williams Lea, an RRD company, serves clients in 20 countries across four continents and has 15,000 employees worldwide.

Purpose of role

The Engineering Manager is a key role, responsible for guiding and developing a high-performing engineering team. This position combines strategic oversight with hands-on technical leadership to foster a culture of excellence, innovation, and inclusivity. The Engineering Manager is accountable for nurturing talent, driving technical quality, and ensuring successful delivery against the product roadmap. Through effective people management and strategic planning, the role ensures the team is aligned with business objectives and consistently delivers impactful results.

Reporting Structure

Reports to:

Development Director Direct reports: 8

Key responsibilities

People Management & Development Lead, mentor, and manage a team of 5-8 engineers, supporting their career growth through regular 1-on-1s, performance reviews, and development plans.

Drive all aspects of hiring, including recruitment, interviewing, and onboarding, to build a high-performing and diverse team.

Cultivate a positive, inclusive, and psychologically safe team culture, managing morale, engagement, and addressing team dynamics.

Technical Leadership & Delivery Own your team's delivery outcomes, velocity, and operational excellence, ensuring system reliability, performance, and scalability.

Set technical standards, guide architectural decisions, and ensure code quality through reviews and effective management of technical debt.

Lead production incident response and post-mortem processes to drive continuous improvement.

Strategic & Stakeholder Management Partner closely with Product, Design, Security and other stakeholders to plan roadmaps, manage dependencies, and ensure alignment with product and organizational objectives.

Manage team capacity, identify and mitigate risks, and communicate progress and blockers effectively to leadership and stakeholders.

Contribute to the departmental technical strategy and drive innovation within your team.

Key Skills, Attributes & Capabilities We are looking for someone who will demonstrate the following:

Leadership:
Proven leadership skills with the ability to inspire, coach, and mentor engineers.

Technical Acumen:
Strong technical background in software engineering principles and modern methodologies (e.g., Agile, Dev Ops, CI/CD).Experience developing in Java, PHP and/or Python Communication & Stakeholder Management:
Excellent communication and stakeholder management skills, with high emotional intelligence and the ability to build trust.

Strategic & Business Acumen: A strategic thinker with strong problem-solving skills and the ability to translate business priorities into technical execution.

Personal Attributes:…