Operation Manager

Job Req Number: 124304
Time Type:
Full Time

At DSV we're building the world’s leading logistics and transport network. With this exciting growth comes opportunity — and we’re looking for new talent to join us.

DSV are currently looking for an Operations Manager to be based in our Belfast office and lead our Air & Sea Freight operations in Belfast, Northern Ireland.

As Operations Manager, you will be responsible for leading and developing our operational teams, ensuring excellent service delivery, customer satisfaction and achievement of business objectives.

You will play a key role in driving operational performance, developing team capability and working closely with customers and senior stakeholders to deliver successful outcomes.

This is an exciting opportunity for an experienced freight forwarding professional who is ready to take the next step in their career, or an established operational leader looking for a new challenge within a global organisation.

We're looking for a motivated and commercially aware leader who thrives in a fast-paced freight forwarding environment, enjoys developing people and is passionate about delivering operational excellence and outstanding customer service.

• Leading and motivating our Air & Sea Freight teams to achieve operational and service targets.
• Driving continuous improvement and identifying opportunities to improve operational efficiency.
• Managing customer service performance and building strong client relationships.
• Ensuring compliance with customer SOPs, SLAs and DSV procedures.
• Monitoring performance and delivering against key operational KPIs.
• Developing team capability through coaching, training and performance management.
• Conducting regular team meetings to review performance, priorities and operational activities.
• Fostering a culture of collaboration, accountability and continuous learning.
• Working closely with customers, colleagues and senior stakeholders to resolve issues and deliver successful outcomes.
• Supporting the achievement of commercial and operational objectives for the Belfast operation.

To be successful in this role, you should have:

• Recent experience working within the freight forwarding industry, including experience gained within the last 12 months, is essential.
• Proven experience within Air and/or Sea Freight Forwarding operations.

• Experience using Cargo Wise One is desirable.
• Previous experience leading, supervising or developing operational teams within a freight forwarding or logistics environment.
• Strong operational management, organisational and problem-solving skills.
• Excellent communication skills with the ability to build effective relationships with customers, colleagues and senior stakeholders.
• Good commercial awareness with a strong focus on operational performance, customer service and results.
• The ability to work effectively in a fast-paced environment, prioritising workloads and responding positively to operational challenges.
• Proficiency in Microsoft Office applications, particularly Excel and PowerPoint.
• Experience managing and working to KPIs, SOPs and SLAs is desirable.
• A full UK driving licence.

Competitive Salary Package and an opportunity to be a part of and grow within a driven and successful company, with a team of 160,000, operating in over 90 countries.

In addition, we can offer access to a selection of employee benefits, such as:

Enhance…