Interim Head of EA C2k; EA

EdIS Programme Director

Strategic and operational leadership of the EdIS C2k service; effective delivery, support, maintenance, development and transition of education technology services for schools; management of staff, budgets, suppliers, contracts, risks, governance and service performance.

The EdIS C2k Head of Service is responsible for the strategic leadership, management and continuous improvement of the EdIS C2k service and for ensuring the effective integration of services delivered by Education Authority teams and public and private sector partners. The post holder will ensure that secure, reliable and high-quality education technology, technical, school management information and user-support services are delivered to meet the current and future needs of schools and the wider education system in Northern Ireland.

The post holder will work closely with the EdIS Programme Director and other EdIS workstream leads to maintain continuity of existing EdIS C2k services while supporting the design, procurement, implementation and transition to future EdIS service provision. They will provide assurance that effective processes, governance and controls are in place; that agreed outcomes, milestones and performance targets are achieved; and that risks, issues, dependencies, decisions and escalations are actively managed.

The EdIS C2k Head of Service has the following leadership responsibilities for this portfolio of services:

• Work with the Programme Director to establish, maintain and communicate a clear and compelling strategic direction for the EdIS C2k service.
• Contribute to the development of a strategic plan for the Programme Director and lead on the development and implementation of the planning and management of the EdIS C2k projects falling under their remit.
• Translate the EA vision into service-specific direction.
• Lead the regionalisation and transformation of the service, and all related processes and procedures.
• Contribute to the development and implementation of new policies in line with strategic direction.
• Anticipate future service, technology, workforce and contractual requirements and provide high-quality, evidence-based advice to the EdIS Programme Director, SRO, Programme Board and senior stakeholders.
• Challenge conventional approaches, harness emerging technology and service innovation, and identify opportunities to improve outcomes, and maximise efficiencies.

• Manage service delivery effectively to ensure that the service achieves the highest possible standards of performance and focuses on the needs of internal and external customers.
• Agree service performance targets with the Programme Director and provide regular progress reports.
• Develop, agree and implement a robust operational plan for Workstream delivery of service.
• Delegate responsibilities and deploy staff according to their skills and abilities to meet the needs of the service.
• Regularly monitor and review plans and make adjustments as required.
• Manage and continuously improve the service to ensure delivery against performance targets, and to ensure that best value for money is achieved.
• Ensure that the service contributes to overall Directorate and Corporate performance as appropriate and provide update reports as required.
• Ensure that the Programme Director receives high quality service-specific advice.
• Apply resources effectively across the workstream to maximise the delivery of programme objectives.
• Consider the financial implications relating to effective models of service delivery and contribute to the successful achievement of the Savings on Delivery…