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US Night Operations Leader - Customer Success

Job in Belfast City District, Belfast, County Antrim, BT1, Northern Ireland, UK
Listing for: Story Terrace Inc.
Full Time position
Listed on 2026-10-11
Job specializations:
  • Management
    Client Relationship Management
  • Customer Service/HelpDesk
    Customer Success Management, Client Relationship Management
Salary/Wage Range or Industry Benchmark: 55000 - 75000 GBP Yearly GBP 55000.00 75000.00 YEAR
Job Description & How to Apply Below

Raylo is seeking an Operations Manager to lead the US Customer Success team from Belfast, covering night operations (1pm–5am) on a rotating basis. You will coach Associates and Senior Associates, drive performance, and ensure exceptional customer experience while scaling the operation for new markets.

Based in Belfast, you’ll partner with Head of Customer Success, tying strategy to frontline execution and solving complex escalations with data-driven insights.

The following role is for a US Night Operations Leader
- Customer Success with Story Terrace Inc.

The US Night Operations Leader
- Customer Success role at Story Terrace Inc. is now open for applications in Belfast City District, Northern Ireland, United Kingdom.

Join us at Story Terrace Inc. as our next US Night Operations Leader
- Customer Success in Belfast City District, Northern Ireland, United Kingdom.

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