Programme Management Office Lead

Join Kainos and Shape the Future At Kainos, we’re problem solvers, innovators, and collaborators - driven by a shared mission to create real impact. Whether we’re transforming digital services for millions, delivering cutting-edge Workday solutions, or pushing the boundaries of technology, we do it together.

We believe in a people-first culture, where your ideas are valued, your growth is supported, and your contributions truly make a difference. Here, you’ll be part of a diverse, ambitious team that celebrates creativity and collaboration.

Ready to make your mark? Join us and be part of something bigger.

As a Programme Management Office Lead at Kainos, you’ll be responsible for ensuring that a high-quality service is provided to the Delivery Management and Operations capabilities within the Digital Services business unit, demonstrating best practice throughout. We are looking for security clearable candidates.

Your key responsibilities will include:

Managing a Programme Management Office (PMO) Team across multiple locations

Implementing clear guidance on the duties and responsibilities of the Staffing and PMO team, including SLAs and communicating to the business

Managing, assigning, and prioritising duties and tasks to meet goals and business needs

Managing performance of the team including career development, identifying talent, and addressing performance shortfalls

Supporting Delivery Managers with tasks such as project onboarding, risk management, contract management activities

Overseeing the use of unfunded time codes, including acting as an approval and challenge function Working closely with the Operations Team to ensure there is support to meet current and forecasted demands from both the Delivery, Staffing and Sales teams

Ensuring compliance of the month end closure process

Manage any escalations/issues as necessary

Actively identifying and implementing process improvements

Working with the team to identify areas for improvement and match skills to any skill gaps.

Applying continual service improvement throughout and clearly communicating this to business stakeholders

Routing and delegation of PMO support requests via Jira & tracking Team SLAsWorking with and providing guidance to client PMO teams to ensure projects run smoothly

Completing ad-hoc duties and providing support to Delivery Managers/Operations Managers/Head of Operations as required

Minimum Requirements:

An excellent ability to identify solutions in complex scenarios

Experience in Kimble or a PSA tool Excellent organisational and interpersonal skills

An eye for detail and accuracy

Concise, articulate, analytical and enthusiastic

Business focused and results driven

Strong communication skills, both oral and written

Understands and respects requirements for confidentiality and security

Logical, thorough, and reliable

Ability to foster good working relationships and to deal with a fast moving and constantly changing working environment

Strong planning and organisational skills

Ability to prioritise and balance multiple tasks and demonstrate initiative

Ability to anticipate future needs and the initiative to plan ahead

Able to work efficiently and accurately when under pressure to meet tight deadlines

Desirable:

People management experience

Experience in a Project Management Office role

Experience with PSA software (e.g. Kimble or Workday)
Demonstrate negotiating and influencing skills

Experience with JIRA, Kimble, Microsoft Teams, SharePoint or Workday.

Embracing our differences   At Kainos, we believe in the power of diversity, equity and inclusion. We are committed to building a team that is as diverse as the world we live in, where everyone is valued, respected, and given an equal chance to thrive.   We actively seek out talented people from all backgrounds, regardless of age, race, ethnicity, gender, sexual orientation, religion, disability, or any other characteristic that makes them who they are.  

We also believe every candidate deserves a level playing field.  Our friendly talent acquisition team is here to support you every step of the way, so if you require any accommodations or adjustments, we encourage you to reach out.  We understand that everyone's journey is different, and by having a private conversation we can ensure that our recruitment process is tailored to your needs.

Job Summary Job number: :
Operations