Deputy Team PA Lead; Medical Negligence

Deputy Team PA Lead (Medical Negligence) (6507)

Who We Are

As one of the UK's leading law firms, we're here for the people and businesses who rely on us at life's important moments - made possible by our colleagues who bring the expertise, judgement and care that makes the difference.

Our colleagues bring Irwin Mitchell to life every day, so it matters that you feel valued from the very first day and are trusted with the responsibility, in the right culture, to do the best work of your careers. Everyone's path here is different, but we share a desire to help our business make a real impact.

Where possible we will support our colleagues to work in a way that works for them, for us and most importantly our clients. Please speak to a member of our Recruitment and Onboarding team for more information.

Your Role and What You'll Be Doing

We're looking for an experienced legal support professional to join our Medical Negligence Team PA function as a Deputy Team Lead. This is a newly formalised leadership role created to support the ongoing growth and development of our national Team PA structure. Working alongside the Team PA Lead, you'll play a key role in supporting a geographically dispersed team, driving operational excellence and helping to shape the future of the function.

The role offers a fantastic opportunity for someone who enjoys combining hands-on legal support expertise with leadership, coaching and operational responsibility.

You'll act as a deputy to the Team PA Lead, providing cover when required, supporting day-to-day team operations and helping to ensure consistency, quality and efficiency across the service. You'll also play an important part in delivering improvements to processes, supporting onboarding and training activities, monitoring quality standards and helping the team adapt to evolving ways of working.

As Deputy Team Lead, you'll act as a trusted support to the Team PA Lead and help provide leadership across our national Team PA function. Your responsibilities will include:

• Supporting the day-to-day management and operational health of the Team PA function.
• Acting as deputy for the Team PA Lead during periods of absence and annual leave.
• Providing guidance and support to Team PAs on operational and service queries.
• Supporting people management activity, coaching conversations and team development initiatives.
• Assisting with recruitment, onboarding and training of new colleagues.
• Helping to drive engagement, collaboration and a positive team culture.
• Monitoring performance, quality standards and service delivery metrics.
• Identifying opportunities for continuous improvement and supporting the implementation of change initiatives.

• Acting as a subject matter expert for Medical Negligence Team PA processes.
• Supporting the introduction and embedding of new ways of working.
• Undertaking quality assurance checks and providing coaching where appropriate.
• Supporting operational projects designed to improve efficiency, consistency and client service.
• Escalating risks, issues and service concerns appropriately.

• Providing complex administrative and litigation support to legal teams.
• Managing legal documentation and correspondence through firm systems.
• Preparing bundles for experts, counsel and court proceedings.
• Coordinating client and expert appointments.
• Supporting court filing, hearings administration and litigation processes.
• Assisting with billing, costs administration and financial correspondence.
• Producing reports, management information and operational data.
• Supporting wider business development and professional support activities.

• Experience working within a legal support,…