Office Operations Manager

Exceptional client service and the pursuit of excellence are at our core. We invest in and care about our client relationships, which is why so many are longstanding. We enjoy breaking new ground, as we have for over 170 years.

As a fully integrated transatlantic and transpacific firm, we are where you need us to be. Our footprint is extensive and committed across the world’s largest markets, key financial centres and major growth hubs.

At our best tackling complexity and navigating change, we work alongside you on demanding litigation, exacting regulatory work and complex public and private market transactions. We are recognised as leading in these areas.

We are immersed in the sectors and challenges that impact you. We are recognised as standing apart in energy, infrastructure and resources. And we’re focused on areas of growth that affect every business across the world.

All of this is achieved by supporting the growth of our people, who help us deliver on our ambition – which is to help you achieve yours.

Herbert Smith Freehills Kramer:
Your goals. Our ambition

• Overall management and responsibility for Office Operations in Belfast (comprised of reception, client meeting room, video conferencing, hospitality and events, day to day building management, facilities management, supplier management, internal office moves, workplace safety, security, business continuity and emergency planning, records management, mail and print room.)
• Overall management and responsibility for the Legal Support Services in Belfast (ensuring that the quality and delivery of secretarial services are to a high standard, effective, efficient, and meeting the needs of the business)
• Setting of operational budgets and management of financial spend for Office Operations to align with targets.
• Coordination and facilitation of operational activities to enable the smooth day-to-day running of the Belfast office and to ensure that high levels of service are provided to all clients, stakeholders and staff.
• Oversee the implementation of global or regional operations and facilities initiatives.
• Act as a trusted advisor to the Digital Legal Delivery Partners.

• Demonstrate leadership and provide direction to the Office Operations and Legal Support teams.
• Build a high-performance culture to achieve consistently high staff engagement, and highly effective and motivated teams.
• Responsible for all aspects of direct line management including development, performance management, career progression, absence management and where required staff recruitment.
• Liaise with the senior management team and internal stakeholders to identify opportunities for ongoing improvement to the Office Operations and Legal Support functions and the performance of both teams.
• Regularly meet with internal stakeholders to exchange information, to discuss issues affecting the office and proactively identify opportunities to improve service and efficiency.
• Work closely with the Belfast Business Services teams to provide a cohesive approach and optimal support to the Digital Legal Delivery legal team.
• Provide advice, identify strategies, and produce and implement plans for improvements for the office and where appropriate, the firm.
• Directly contribute to local, regional or global strategic projects, typically as the Belfast representative and local subject matter expert.
• Promote, implement and manage new and existing initiatives and firm wide projects.
• Collaborate with other office managers globally to work together to improve overall operations.

• Overall…