Retail Growth Manager

At the heart of everything we do is our vision to change lives every day, and our mission to grow The National Lottery responsibly and champion its impact.

We are Allwyn UK, part of the Allwyn Entertainment Group – a multi-national lottery operator with a market-leading presence across the USA (Michigan and Illinois) and Europe, including Czech Republic, Austria, Greece, Cyprus and Italy.

While the main contribution of The National Lottery to society is through the funds to good causes, at Allwyn we put our purpose and values at the heart of everything we do. Join us as we embark on a once-in-a-lifetime, large scale transformation journey by creating a National Lottery that delivers more money to good causes.

We’ll talk a bit more about us further down the page, but for now – let’s talk about the role and who we’re looking for…

To lead a team of Retail Growth Executives to achieve budgeted sales revenue and execute the retail and marketing plan within the OPEX budget.

Strategic Delivery:

• Lead, coach and develop a highly skilled, capable and engaged team to execute Allwyn’s commercial plans with its’ customers and develop ways of maximising sales performance with them.

• Individual ownership of projects within the Retail channel, leading to continuous improvement, more effective and more efficient ways of working.

• Bring retail insight back into Allwyn to feed into the development of these plans and ensure they are fit for retail.

• Support the delivery of the Retail contact model plans and review against agreed measures to demonstrate the effectiveness of the agreed plans.

• Proactive leadership to support the Divisional Controller with operational and key strategic deliverables

• Support cross-functional commercial projects on behalf of the Retail channel.

• Cascade key business strategies, targets and relevant business opportunities

Execution:

• Deliver the Retail Key Performance Indicators sales revenue targets through supporting, leading and motivating the Retail Sales Team in line with company processes.

• Develop ways to deliver great in-store execution and retailer advocacy of The National Lottery within stores now and into the future.

• Deliver excellent customer service through providing efficient complaints resolution and escalation

• Promote and advocate that Retail Sales Team complies with the necessary player protection and mandatory National Lottery Commission requirements

• Proven track record of leading, coaching and developing a sales team, as well as delivering strong results through others.

• Proven experience of leading cross-functional projects and a team, maintaining engagement and delivery throughout.

• Proven experience of successfully managing retailer relationships at local, regional and national level.

• Proven experience of developing, engaging with and managing an internal / external stakeholder network

• Ability to be flexible in working locations and travel where required

• Role modelling excellent communication and selling skills.

• Ability to build an effective stakeholder network both internally and externally

• Experience of problem solving and working through complexity, ability to flex and apply directional changes

Desirable:

• Experience of developing regional plans, as well as executing those plans.

• Experience of effectively managing a Region.

• Ability to effectively analyse and interpret data.

• Ability to build and articulate a commercial argument.

• Highly competent and confident using technology and Google Suite

• Delivery of Sales & Revenue Targets
  Achieves or exceeds regional revenue targets (circa £400m accountability) and delivers against all agreed Retail KPIs.

• Team Performance & Capability Improvement
  Demonstrates…