Project Management Team Leader

About IRISIRIS Software Group is one of the UK's largest privately held software companies, trusted by 100,000+ businesses, schools and accountancy firms to keep their operations running. Our software pays 1 in 6 UK employees, supports over 12,000 schools, and is relied on by 91 of the top 100 UK accountancy firms.

We're a Great Place to Work certified employer, recognised for our commitment to well-being, inclusion and development - and we're growing fast.

Ready to move from delivering your own projects to helping an entire Project Management team succeed? Join IRIS Software Group as a Project Manager Team Lead within Professional Services, the customer-facing function that takes customers from order through software implementation and handover to Support. You’ll lead and develop Project Managers and Senior Project Managers, provide calm direction when complex customer issues arise, and help improve the way projects are delivered across the team.

Why This Role Matters Our Project Managers turn a customer order into a successful software implementation. As Team Lead, you’ll make sure the team has the direction, coaching and resources to deliver effectively, while maintaining oversight of risks, customer outcomes and performance.

Rather than carrying a large personal portfolio, you’ll focus on helping the whole team succeed. You’ll also contribute to capacity planning, backlog management and revenue forecasting. For candidates new to IRIS, “backlog” means the customer projects waiting to be delivered, while forecasting means using the project pipeline, capacity and delivery data to anticipate workload and revenue.

About the Team You'll Join You’ll lead a fully remote UK team of 8-10 Project Managers and Senior Project Managers with a mix of experience levels. The team does not have a regular office requirement, although there may be opportunities to meet in person during the year.

You’ll report to the Professional Services Manager, Project Management and work closely with the Senior Manager for Professional Services, Project Coordinators, Implementation Managers and Consultants, Training Consultants, operational and Finance colleagues, wider IRIS teams and customers.

What You'll Be Doing Lead, coach and develop the Project Management team through regular 1:1s, team meetings, quarterly objectives and development plans.

Maintain oversight of delivery from order through implementation and handover, helping Project Managers resolve risks, issues and competing priorities.

Act as an escalation point for complex customer or project issues, stepping in when additional leadership or coordination is needed.

Plan workloads and resources, and work with the Project Coordinator Team Lead on backlog, capacity and revenue forecasting.

Use weekly and monthly reporting to identify risks, trends and actions across the team.

Improve processes and standards, making effective use of Asana, automation and AI to reduce manual work and improve visibility.

Improving How We Work The Project Management framework has recently been refreshed and documented end to end. The next step is continuous improvement. The team already uses Asana, a work-management platform for project plans, actions and visibility, alongside automation and AI-generated weekly status reporting.

There are further opportunities to reduce duplicated data entry, connect systems more effectively and bring customer and consultant information into project boards. You don’t need to be an AI expert. We’re looking for someone curious about technology who can spot practical improvements, test ideas and help the team adopt better ways of working.

What We’re Looking For Strong project management experience and a clear understanding of successful project delivery.

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