Business Services Lead

Summary3
*** INTERNAL APPLICANTS ONLY
*** We're looking for a Business Services Lead to join us. You'll lead the delivery of business services across a property group, region or country, ensuring colleagues have the systems, processes, resources and support they need.

What it's like to work here3

Business Services plays a vital role in supporting the National Trust's work. As Business Services Lead, you'll work across multiple teams, building strong relationships with internal and external partners to help our places and services run smoothly and effectively.

You'll be part of a collaborative community of business services professionals, developing best practice and helping shape how we work. Depending on the location of the role, you may also be a member of a Property Leadership Team, contributing to wider leadership, planning and decision-making.

What you'll be doing3

You'll lead and develop a team of staff and volunteers. You'll build capability through objective setting and performance management, while identifying opportunities to maximise volunteering and team development.

Working closely with senior leaders, you'll translate strategic priorities into effective operational delivery. You'll manage resources, budgets and governance processes, ensuring services are delivered efficiently and sustainably.

You'll champion the effective use of business systems and data, helping teams make informed decisions through robust information management. You'll also drive continuous improvement, leading change initiatives, developing new ways of working and embedding consistent processes that improve service quality and efficiency.

Who we're looking for3

You’ll bring a broad range of the following knowledge, skills and experience, shaped by different roles, sectors or career paths. Please use your application to demonstrate how you meet the criteria below:
· Experienced in business services or a similar environment, supported by a relevant qualification or equivalent practical experience.
· Confident leader with experience of developing high-performing teams.
· Skilled at building strong relationships and influencing a wide range of stakeholders, including senior leaders.
· Experienced in delivering service improvements and improving ways of working.
· Confident managing budgets and using data to support decision-making.
· Knowledgeable about information management and GDPR requirements.
· Organised, with the ability to prioritise and manage workloads.
· Comfortable using a range of business systems and IT tools.

The package3

The National Trust has the motto ‘For everyone, for ever’ at its heart. We’re working hard to create an inclusive culture, where everyone feels they belong. It’s important that our people reflect and represent the diversity of the communities and audiences we serve. We welcome and value difference, so when we say we’re for everyone, we want everyone to be welcome in our teams too.
• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Rental deposit loan scheme
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.
• Flexible working whenever possible
• Employee assistance programme
• Free parking at most Trust places

Click here to find out more about the benefits we offer to support you.