Global Strategic Program Manager; Director

At Zurich Cover-More, we’re proud to be one of the world’s leading travel insurance and assistance providers. Each year, we protect more than 20 million travelers worldwide, making sure we’re there every step of their journey with proactive care, personalized cover and specialist support. Zurich Cover-More partners with many of the world’s best-known brands – think major airlines, travel giants, top banks, credit card providers, and large retailers – to deliver more care, more cover, for all.

Launched in December 2024, Zurich Cover-More is the global travel brand of Zurich Insurance Group, one of the world’s leading multi-line insurers. Our family of customer-facing brands includes trusted names like Travel Guard, Cover-More Travel Insurance, Travelex Insurance, Universal Assistance, World Travel Protection, Freely, and Blue Insurance. Together, we’re redefining what it means to travel safely and with confidence. Whether it’s a long-awaited holiday, a last-minute business trip, or an unexpected detour, we deliver in the moments that matter.

This is a rare opportunity to lead a critical global transformation project that will shape the future of Zurich Cover-More. With a significant multi-year investment, the program will modernize our technology, enhance customer and partner experiences, and strengthen our position as a leading travel insurance business. Working closely with senior executives, regional leaders and strategic partners, you'll be accountable for delivering transformational outcomes while helping define the future operating model of the organisation.

You'll influence key stakeholders, challenge established ways of working, and lead complex business, technology and operational change on a global scale.

Please note this role can be based in either the UK or USA.

• You'll lead the delivery of a global technology transformation project, ensuring strategic outcomes, business value and long-term transformation objectives are achieved.
• You'll establish and maintain a compelling transformation vision aligned to Zurich Cover-More's growth ambitions.
• You'll drive a "Build Globally, Configure Locally" philosophy across regions, functions and work streams.
• You'll challenge existing operating models and identify opportunities to improve customer, partner and operational outcomes.
• You'll build trusted relationships with Executive Committee members, regional leaders and Zurich Group stakeholders.
• You'll lead executive governance forums, steering committees and investment reviews across the program.
• You'll influence and challenge senior stakeholders to navigate complexity, resolve roadblocks and maintain momentum.
• You'll hold accountability for program delivery, governance, benefits realisation, risk management and financial performance.
• You'll lead a global, multi-disciplinary program organisation spanning business, technology and operational teams.
• You'll ensure regional execution remains aligned with global strategic objectives and transformation priorities.
• You'll identify, prioritize and realize opportunities for additional business value and future investment returns.
• You'll drive adoption of new capabilities and embed sustainable ways of working across the organisation.
• You'll shape future-state operating models, governance structures and service ownership frameworks.
• You'll lead strategic relationships with delivery partners, system integrators and major technology vendors.
• You'll build high-performing teams and strengthen transformation capability across the organisation.

• You'll bring 15+ years' experience leading…