Fire Professional Standards Manager

This management post sits in the Workforce Development Team at Cornwall Fire and Rescue Service and involves building its Professional Standards function from the start. The holder oversees complex conduct, grievance, disciplinary and complaint cases, gives independent assurance on them, and turns patterns from investigations, complaints and inspections into changes to policy, training and culture. The role is full-time, 37 hours, largely Monday to Friday, with hybrid working available.

Candidates must meet the statutory English language requirement for public-facing staff and pass a standard criminal record check.

• Establish and lead the Service's Professional Standards function
• Lead oversight of complex conduct, grievance, disciplinary and complaint matters
• Provide independent case assurance and support high-quality decision-making
• Ensure appropriate governance and escalation of sensitive and high-risk cases
• Identify themes, trends and root causes from investigations, complaints, audits and inspection activity
• Turn learning into practical improvements to policy, leadership, training, workforce wellbeing and culture
• Work with senior leaders and stakeholders to deliver HMICFRS Areas for Improvement, NFCC priorities and the People, Culture and Leadership Programme
• Provide assurance that professional standards activity supports a safe, inclusive and high-performing organisation

• Providing assurance, advice and coaching to managers and senior leaders
• Managing complex and sensitive casework in a regulatory, governance, public service or similar environment

• Excellent investigative, analytical and report-writing skills
• Identifying organisational themes and driving meaningful improvement
• Strong communication, influencing and relationship-building skills
• Confidence to challenge constructively while keeping professional independence
• Leading teams, managing competing priorities and delivering high-quality outcomes in a complex, evolving environment

• Standard criminal record disclosure check
• Statutory English language requirement for public-facing workers

• Commitment to the Core Code of Ethics, equality, diversity and inclusion, organisational learning and continuous improvement

• Competitive salary
• Defined benefit pension scheme
• Generous annual leave with the option to purchase additional leave
• National award-winning employee health and wellbeing programme
• Employee benefits scheme with discounts on local and national goods and services
• Flexible working options