Head of Treatment Design & Insight, Motor Resolutions

## Head of Treatment Design & Insight, Motor Resolutions Apply:
Cardiff:
Birmingham:
Manchester:
Chester:
Bristol:
Full time:
Posted Today:
End Date:
November 21, 2026 (7 days left to apply):
166378
** End Date
** Friday 20 November 2026
** Salary Range**£106,565 - £125,370
** We support flexible working –  for more information on flexible working options
**** Flexible Working Options
** Hybrid Working, Job Share
** Job Description Summary**.
** Job Description
***
* JOB TITLE:

** Head of Treatment Design & Insight, Motor Resolutions  
*
* LOCATION:

** Cardiff, Birmingham, Bristol, Chester, Edinburgh, Halifax, Leeds, Manchester  
** Salary:** £106,565 - £125,370  
*
* HOURS:

** Full-Time  
** WORKING PATTERN:
** Our work style is hybrid, which involves spending at least two days per week, or 40% of our time in the office.

** About this opportunity
** Motor Resolutions is at the heart of one of the Group’s most significant and high-profile customer programmes, bringing together customer treatment, data, technology, operations and programme delivery to resolve complex historic issues fairly, safely and  Head of Treatment Design & Insight, you’ll lead a broad, multidisciplinary function responsible for turning complex regulatory, legal, customer and operational requirements into clear treatment strategies, effective customer journeys and fair outcomes.

Reporting to the Motor Resolutions Director, you’ll set the strategic direction for the function, create clarity from complexity and play a key role in building a connected, high-performing Motor Resolutions leadership team. You’ll lead through others, ensuring decisions are evidence-led and can be translated into practical delivery s is a rare opportunity to lead through significant regulatory and industry change, influence decisions with Group-wide visibility and build enduring capability beyond the immediate programme.
** What will I be doing:
*** Set direction and lead the function. Create a clear strategy, operating rhythm and set of priorities for Treatment Design & Insight, setting the strategic “why” and “what” while empowering teams to determine and deliver the “how”. Build an inclusive, high-performing team with clear accountabilities, strong ownership and the capability to deliver safely and at pace.
* Own treatment strategy and decision development. Lead the development of scheme and non-scheme treatment strategies, bringing together regulatory requirements, legal advice, complaints and FOS outcomes, customer evidence, commercial considerations and operational feasibility.
* Design end-to-end customer journeys. Take accountability for designing, mapping and optimising Motor Resolutions treatments and complex end-to-end customer journeys, including complaints, redress, scheme and non-scheme, litigation and complex or exceptional customer circumstances. Set a clear vision for the customer experience and ensure journeys are simple, empathetic, compliant and capable of being delivered consistently at scale.
* Drive high-quality decisions. Translate complex regulatory, legal, customer, operational and commercial evidence into concise, decision-ready recommendations for senior governance.
* Build an integrated insight and outcomes capability. Bring together customer and journey data, complaints, root-cause analysis, FOS outcomes, litigation, scheme feedback, operational performance, market intelligence and customer research to identify emerging themes, test whether treatments are working and drive timely improvements.
* Lead delivery across organisational boundaries. Work as one team with Data, Operations, Infrastructure and Scheme Delivery, and Programme Delivery and Enablement to turn treatment decisions into deliverable customer journeys.
* Shape customer…