Systems Engineer

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command centre technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

On any given day, every moment matters to someone, somewhere. And every moment, Motorola Solutions’ innovations, products and services play essential roles in people’s lives. We help firefighters see around buildings and police officers see around street corners. We keep utility workers connected and visible to each other with real-time voice and data communication across the smart grid. And we provide the situational awareness first responders need when a moment brings catastrophe.

We help people be their best in their moments that matter.

Guardian is a call taking & dispatching platform used by emergency service operators across the UK & Europe. We help 999 or 112 operators answer calls from the public and dispatch out nearby responders, enabling the right response when every second counts, and ultimately helping our customers save lives.

As our solution has grown from a small startup to one of the leading offerings for Fire & Police agencies, our customers now trust us to solve more of their problems. The Guardian team is distributed across the UK, with hubs in Glasgow, Leicester, and Hemel. We currently have around 150 employees. We have a relaxed but hard working environment where jeans and t-shirts are the norm and good ideas and debate are encouraged.

Our daily work is remote and often asynchronous, with workflows managed via Google Chat & collaborative documents in G‑Suite.

However, you’ll also have the opportunity to join us for frequent in person work & social events like post-work pints, Flight Club darts, or our annual all-hands in top European cities like Prague, Barcelona, and Krakow.

As an Application Systems Engineer
, you will serve as the technical authority for your assigned application, responsible for its stability, performance, and advanced troubleshooting. This role focuses on deep dive diagnostics, complex technical escalations, and Root Cause Analysis (RCA). You will build genuine product expertise within your area, reducing reliance on Product Engineering and enabling the wider support organisation to resolve more independently over time.

Work Location:

Primarily remote, requiring occasional travel to offices for team collaboration or specialised technical alignment.

• Complex Technical Escalations: Take ownership of high-priority technical escalations within your assigned product area, acting as the definitive point of expertise for your application.
• Deep Dive Root Cause Analysis (RCA): Identify underlying software or configuration issues, formulate effective workarounds, and drive the necessary long-term fixes with Product Engineering.
• Product Engineering Bridge: Act as the primary liaison between front-line teams, QA and Product Engineering — influencing, tracking, and validating system fixes, resolving independently where possible to minimise development overhead.
• Major Incident Response: Coordinate and drive the response during major incidents, ensuring rapid service restoration within agreed SLAs.
• Production Integrations & Upgrades: Execute feature rollouts, application upgrades, platform maintenance, and system integrations directly…