CRM Executive - EMEA&RoW

Location: Hybrid (3 days per week at Centennial Park, Elstree – relocating to London Bridge from early Jan 2027 / 2 days remote)

Salary: £32,000 – £36,000 per annum

Target

Start Date:

4th January 2027

We are looking for an organised, proactive CRM Executive to join Medik8 during an exciting phase of global expansion. As we continue to elevate and scale our CRM strategy across global channels, you will play a key role in driving customer retention and shaping multi-channel lifecycle communications across email and SMS/MMS, while keeping our premium brand voice at the heart of every interaction.

This position extends well beyond standard campaign sends. You will own campaigns end-to-end - from initial briefing, planning, and copywriting through to A/B testing, execution, performance analysis, and optimisation.

• Campaign Delivery: Planning, briefing, and executing CRM campaigns across email and SMS/MMS channels on time, collaborating closely with internal teams to ensure seamless delivery.
• Content & Copywriting: Crafting high-quality, brand-aligned CRM copy, supporting wider digital content initiatives, and meticulously reviewing communications for accuracy and voice.
• Testing & Optimisation: Conducting A/B tests across content and creative, monitoring key trading metrics, and delivering data-backed recommendations to boost customer engagement.
• Loyalty & Retention: Supporting the growth and execution of customer loyalty programs to maximise engagement and drive long‑term ROI.

To ensure a smooth transition ahead of our 4th January 2027 start date, our hiring campaign will follow this structured schedule:

• Applications Open: Late August – Mid September
• Initial Candidate Screening: Mid – Late September
• First-Stage Interviews: Late September – Early October
• Final-Stage Interviews: Late October

The 60% Rule: Research shows that candidates from underrepresented backgrounds often apply only if they meet 100% of the criteria. At Medik8, we value potential, passion, and transferable expertise. If you meet at least 60% of the essential criteria below, we encourage you to submit your application!

• Retention Marketing
  
  Experience:
  
  Demonstrable background within a CRM, email marketing, or customer retention-focused role.
• CRM Platform Expertise: Practical experience using CRM platforms to build, test, segment, and deploy multi-channel communications.
• Analytical Capability: Confidence using Excel and/or Google Analytics to monitor campaign metrics and track customer engagement.
• Written Communication & Copywriting: Strong copywriting and proofreading skills with an eye for detail and brand consistency.
• Project & Campaign Management: Robust organisational skills with a track record of managing multiple active projects in a fast-paced environment.

• SMS/MMS Strategy: Experience coordinating or executing SMS and MMS marketing automation programs.
• Loyalty Programs: Familiarity with customer loyalty frameworks, tiered retention rewards, or customer lifetime value initiatives.
• Skincare & Beauty Affinity: A keen interest in or understanding of prestige skincare or clinical beauty verticals.

Founded in 2009 by UK scientists and brothers, we are a British, B Corp™ certified skincare brand renowned for clinical results without compromise. Our mission is to simplify the route to great skin through our pioneering CSA Philosophy®:
Vitamin C plus Sunscreen by day, and Vitamin A by night.

We are a team of collaborative go-givers fuelled by a purpose-driven mentality. Innovation is at our core; we pride ourselves on doing everything in-house, challenging the norm and pushing the boundaries of possibility. We work with integrity and agility, ensuring our commitment to sustainability and quality is never compromised. Above all, we believe in community. Our diverse talents work cross-functionally because we know we achieve more together.

It’s just who we are!

Some of the perks of being part of the Medik8 team include:

• Wellbeing: 25 days holiday + bank holidays, Flexible & Hybrid working, Private Medical Insurance,…