Marketing Operations Manager

Osprey Flight Solutions
· Full-time
· Remote
· Reports to the Global Head of Marketing

Osprey is a UK-based SaaS business backed by a leading US private equity investor. We provide market-leading risk intelligence to organisations working in some of the world’s most complex and safety-critical environments, across aviation, insurance, and government and defence, with other global industries next. Our North Star: to become the trusted decision platform for organisations where lives, assets and operations depend on getting it right.

As Osprey enters its next phase of growth, we’re creating a brand new Marketing Operations Manager role. You’ll be the first dedicated owner of marketing operations here, responsible for the technology, data, reporting and digital infrastructure behind our marketing, including the health of our website. You’ll work day to day with the wider marketing team and alongside the Revenue Operations Manager on reporting accuracy, with real room to shape how marketing operations works as we grow.

• Own the marketing tech stack:
  Salesforce CRM (in partnership with Revenue Ops), Marketing Automation (Account Engagement) and ABX tooling.
• Manage lead scoring, lead routing and data hygiene across the funnel, and own the integrations between marketing, CRM and commercial systems.

• Build and maintain a shared marketing and commercial dashboard, giving the business one reliable view of pipeline and campaign performance.
• Own monthly go-to-market and campaign reporting, prepare the data behind executive and board reporting, and support pipeline and revenue forecasting accuracy.
• Analyse campaign and channel performance, such as cost per qualified lead and account engagement rate.

• Own the technical health of Osprey’s three Word Press sites with our hosting provider: page speed, plugin and theme updates, and working with IT or dev support where needed.
• Own GA4 and tag management (tracking, event setup and attribution from first visit through to pipeline), plus the integrations between the websites, Salesforce and Account Engagement for form submissions, lead capture and routing.

• Own campaign workflow, briefing and traffic management across the team, and support the Head of Marketing in tracking budget against plan.
• Support the monthly GTM planning cadence and the quarterly account-tiering refresh for our ABX programme.
• Help set sensible governance for how the team uses AI (Claude) in planning, content and reporting.

• 3 to 5 years’ experience in marketing operations, Mar Tech, CRM/automation or reporting-focused marketing, ideally B2B.
• Hands‑on Salesforce CRM and Account Engagement (Pardot) experience, comfortable owning workflows, automation and data quality, not just using them.
• Confidence owning the technical and analytics side of a Word Press site: GA4, tag management, form and lead integrations, and basic site health.
• Strong Excel skills and comfort turning campaign and funnel data into clear, accurate reporting.

• Experience with ABM/ABX tooling.
• Experience building dashboards in Salesforce reporting or a BI tool such as Power BI or Tableau.
• Interest or experience applying AI tools to marketing reporting, research or campaign workflows.
• A background in aviation, risk, insurance or another complex B2B or enterprise sector.

• The shared marketing and commercial dashboard is live, trusted, and the single source of truth in every Quarterly Business Review.
• Salesforce and Account Engagement are clean and well governed, with lead scoring and routing documented and working, and data hygiene…