Volunteer Driving Service Coordinator

Volunteer Driving Service Coordinator

Reports to:

Director of Therapeutic Services and Clinical Governance

Hours:

35 hours per week

Location:

Belfast-based with travel across NI as required Campaign Service/Cause:

Community Services Remuneration:£32,643 - £34,666 Overall Purpose of Post The Volunteer Driving Service Co-Ordinator is responsible for the leadership, strategic oversight and management of Cancer Focus Northern Irelands Volunteer Driving Service (VDS). This role involves the operational line management, development and support of both staff and volunteers, whilst also ensuring the experience of patients is captured in order to influence service provision.

The post holder will also be committed to the ongoing continuous improvement and development of the VDS through the scaling up and regionalisation of this essential service in line with Cancer Focus NIs strategic plan.

Key Responsibilities Service Management To be responsible for the day-to-day leadership and management of the Volunteer Driving Service To foster and maintain friendly, professional and supportive working relationships with our volunteers and stakeholders To provide a friendly and professional experience for patient bookings and enquiries To work with Cancer Focus NIs Volunteer Driving Officers to manage driver availability and specifications, as well as the patients needs via our data management platform (Advice Pro) To keep accurate records of service provision, uptake and progression towards agreed performance targets To ensure Standard Operating Procedures are in place, reviewed and updated to reflect current service provision To liaise with the Communications department to increase the visibility of the service through social media outlets and capturing relevant case studies To manage aspects of the VDS budget and ensure compliance with expenditure To provide regular reports to line management.

Service Development To scale and develop the VDS in line with the organisation's strategic plan To establish strategic links and key points of contact within clinical settings across operational Trust localities To establish and maintain referral pathways into the service for patients via identified health professionals To market the VDS with relevant professional groups and target audiences To lead on the recruitment of volunteers within the target Health Trust localities to ensure there is an adequate pool of volunteers to maintain smooth service provision.

Staff Management Provide leadership to the Volunteer Driving Service team and work with staff to identify, create and agree achievable targets, aims and objectives To work with the Volunteer Driving Officers to ensure the service continues to operate at a high capacity and standard To plan and implement training when needed, incorporating appropriate resources To induct new staff in line with Cancer Focus NIs policies and procedures To provide ongoing leadership, effective support and guidance to the VDS team through one to ones, team meetings and yearly appraisals.

Volunteer Management To work with Cancer Focus NIs VDS Officers to ensure the needs of our current volunteer base is met To provide leadership to VDS volunteers and work with them to create and implement a holistic volunteer development strategy To plan and implement training when needed, incorporating appropriate resources To develop and implement a regional volunteer recruitment programme to meet the demands of the VDS To induct new volunteers in line with Cancer Focus NIs policies and procedures.

To provide ongoing effective support and guidance to VDS volunteers. To continually update and monitor volunteer records within Advice Pro. Service Evaluation and Quality Assurance To quality assure and…