Compliance and Quality Manager

Job Title: Compliance and Quality Manager

Job Type: Full Time, Permanent

Location: Shipdham, Norfolk

Working Hours: Monday to Friday – 8:00am to 6:00pm, with an unpaid lunch break of half an hour.

Salary: £45,000.00 to £55,000.00 per annum, to be discussed on application and dependent on experience and skills.

• Pension Scheme
• Death in Service
• Company Vehicle
• Company Mobile Phone
• Enhanced annual leave based on service (first increase of one day after 2 years)

Within the Falcon Group, Falcon Tower Crane Services, Falcon Power Generation, and Falcon Freight operate a fleet of 450 tower cranes, 400 generators, and 37 HGV vehicles, supporting artic and rigid HIAB cranes. Comprehensive training and continual support will be provided.

We are looking for an experienced Compliance and Quality Manager within the Health, Safety and Environmental Department, with industry‑specific technical expertise. Comprehensive training and continual support will be provided to ensure success in the role.

• Proven experience in a compliance, quality assurance, or audit‑focused role, ideally within a depot, engineering, or field‑based environment
• Strong knowledge of compliance, inspection processes, and pre‑dispatch checks
• Experience conducting internal audits, inspections, and quality control activities
• Working knowledge of quality management systems (e.g. ISO 9001) and continuous improvement practices
• Solid understanding of health & safety regulations and workforce engagement in operational environments
• Experience developing and maintaining compliance documentation, reports, and performance records
• Ability to influence and engage operational teams, driving a culture of quality and compliance
• Full UK driving licence (due to travel between depots and customer sites)

• ISO 9001 Internal or Lead Auditor qualification
• Membership of a professional body such as the Chartered Quality Institute (CQI)
• Experience working with manufacturer standards and industry best practice frameworks
• Knowledge of risk management principles
• Experience delivering training and coaching to operational or field‑based teams
• Background in sectors such as plant hire, construction, or engineering

• Able to communicate clearly and effectively with the ability to deliver excellent customer service on projects
• Able to work independently and as part of a team with a highly supportive and collaborative approach
• Excellent time management skills to ensure the workload is carried out effectively
• Excellent attention to detail and the ability to work under pressure
• Commitment to safety and following company procedures
• Positive attitude, good time‑keeping, and a desire to learn and develop
• Strong problem‑solving abilities and a hands‑on approach to tasks
• Strong work ethic and a can‑do attitude

If you have the experience and ambition to match, we’d love to hear from you.