Standards & Assurance Manager

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At Severn Trent, our people are at the heart of everything we do.

We’rein the top 5% of utility companies worldwide for employee engagement, andwe’reequally proud of our strong Glassdoor score — reflecting how much our peopleloveworking here.

Join us to make a positive impact on the environment and our communities, while being valued and supported in a truly inclusive workplace.

If you want to do more, because you care, we want you on our team.

We are looking for a Standards & Assurance Manager to join our Waste Water Recycling Team in Shropshire!

You’ll be at the heart of improving regulatory compliance across Wastewater Recycling, bringing a clear, consistent approach to standards, procedures and systems of work across the region. Working closely with Team Managers and subject matter experts, you’ll develop and maintain high-quality, compliant documentation, ensuring everything is robust, controlled and aligned with legislation.

Acting as a trusted technical expert, you’ll support and challenge operational teams to meet regulatory and Health & Safety standards, while building their understanding and capability. You’ll monitor performance, report on compliance, carry out assurance checks and step in where needed to address risk or underperformance.

With a strong focus on continuous improvement, you’ll lead activity to reduce operational failures, embed best practice and strengthen long-term compliance—making a real impact on safety, performance and regulatory outcomes across the region.

We’re looking for someone who knows how to turn standards into real-world performance. You’ll bring proven experience of driving compliance and improving operational results, backed by strong technical knowledge within Customer Operations and a solid understanding of CDM and contractor management.

You’re confident influencing at all levels—able to challenge constructively, shape behaviours and build a strong culture of compliance across the region. A natural communicator, you can simplify complex regulations into clear, practical ways of working, while using data, root cause analysis and performance insight to drive continuous improvement.

If you thrive on raising standards, solving problems and making a measurable impact on safety and compliance, you’ll fit right in.

Skills and experience are important, but character, positivity, and a caring attitude matter too. We welcome people from allwalks of lifeand celebrate individuality as we know diverse minds, experiences and backgrounds help us to learn and better serve our communities.

We seek people who get involved, want to be part of something bigger, and make a difference because they care.

It'snot just a job;it'sa career. We offer benefits that reward great workand award‑winning training to help you reach your potential. Plus,you'll contribute to the environment and community too. Here are some of our favourites:

• 28 days annual leave with the opportunity to buy up to 5
• Annual bonus scheme (of up to £2,250 per annum based on company performance)
• Leading pension scheme – we will double your contribution (up to 15% when you contribute 7.5%)
• Dedicated training and development with our ‘Academy’
• Electric vehicle scheme and retail offers
• Family friendly policies
• Two volunteering days per year