Senior User Researcher – AI

Newcastle upon Tyne, United Kingdom | Posted on 29/09/2026

Define and own the user research plan across discovery, alpha, beta, and live phases,

ensuring research activities are timed to inform key product and design decisions rather than

validate them after the fact.

Conduct research to understand how internal government users interpret, trust, and act on

AI-generated answers, retrieval sources, and confidence indicators, surfacing risks around

over-reliance, misunderstanding, or mistrust of AI outputs.

Plan and conduct a range of research activities — including interviews, contextual inquiry,

usability testing, and diary studies — with civil servants and other internal government users,

recruiting participants in line with government research standards and data handling policies.

Test and validate that human-in-the-loop checkpoints and escalation flows (as defined by

policy/technical leads) are understood and usable by real users — an execution and

validation role, not a policy-setting one.

Synthesise research findings into clear, actionable insights for Product, UX, and

Engineering teams, and present findings to senior stakeholders in a way that supports

evidence-based decision-making.

Prepare and present user research evidence for  service assessments

(Alpha/Beta/Live), ensuring research practices and outputs meet the Service Standard's

evidentiary requirements.

Contribute research findings, methodologies, and participant insights to "Docs-as-Code"

artifacts supporting the OKUA knowledge-transfer framework, so future teams understand

the evidence behind design and product decisions.

Work closely with UX Designers, Product Managers, and Engineers to ensure research

findings directly inform design iterations, evaluation criteria, and roadmap prioritisation.

• Demonstrable experience as a User Researcher on complex, digital products, ideally

  involving data-heavy or AI-assisted systems

• Strong grounding in a range of qualitative (and ideally quantitative) research

  methods: interviews, usability testing, contextual inquiry, surveys

• Experience researching trust, transparency, and comprehension issues in software

  presenting automated or algorithmic outputs

• Experience recruiting and conducting research with government or otherwise

  sensitive/regulated user groups, following appropriate ethical and data protection

  standards

• Practical experience with  Service Standard research expectations and

  preparing evidence for service assessments

• Strong synthesis and communication skills, able to translate research into clear

  recommendations for varied audiences (designers, engineers, senior stakeholders)

• Comfortable working within secure, regulated environments and handling sensitive

  data appropriately

• Direct experience researching LLM/RAG-based products, chatbots, or other AI-

  assisted decision-making tools

• Experience delivering digital services within UK central government or the wider

  public sector

• Experience designing or evaluating human-in-the-loop or escalation workflows

• Familiarity with accessibility research methods and inclusive design principles

• Exposure to research repositories, tooling, or open-source UX research communities