Customer Service Supervisor

Job Title:

Customer Service Supervisor

Location:

Park Centre, Belfast. This is a permanent, part‑time role, 20 hours per week. Requires flexibility to work shifts in the daytime, evenings and weekends.

As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area, ensuring that our team delivers the best service for our customers.

• Be passionate about delivering exceptional customer service.
• Ensure colleagues demonstrate appropriate behaviours in the checkout area.
• Provide colleagues with the appropriate skills and knowledge.
• Be highly visible and approachable to customers and colleagues.
• Operate and deliver processes that ensure the store meets all legal requirements.
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability.
• Protect and safeguard the Company's assets.

We are looking for enthusiastic, focused and driven team players with a passion for retail and delivering great service.

• Experience supervising/managing a small team, in a fast‑paced retail environment.
• Strong numerical and problem‑solving skills.
• A flexible approach and a ‘can‑do’ attitude.
• The ability to think on your feet.

B&M Retail are an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.