Head of Retail

Head of Retail

Reports to:

Director of Fundraising and Retail

Hours:

35 hours per week (full-time)

Location:

Montgomery House, Belfast BT1 4NX
Campaign Service/Cause:
Retail Remuneration:£47,343 - £50,568 Overall Purpose of Post The Head of Retail will provide strategic leadership and operational oversight of the organisations retail network and e-commerce platforms, driving income growth and profitability. They will support the Director of Fundraising in delivering a retail strategy aligned with the overall strategic direction of Cancer Focus Northern Ireland, ensuring retail contributes significantly to income generation and organisational impact.

This post will require excellent leadership and people management skills combined with extensive experience of working across multi retail locations, whilst balancing strategy and operational delivery at all levels.

Key Responsibilities Strategic Leadership Develop and deliver a retail strategy aligned with organisational and fundraising objectives Provide strong leadership and strategic insight to support the Director of Fundraising and the wider organisation Identify and drive growth opportunities, including expansion of the retail estate and new income-generating initiatives Develop and grow e-commerce across multiple platforms to increase income and reach Embed organisational values across the retail function, fostering a culture of excellence, accountability and innovation.

Retail Operations Ensure best practice retail standards are implemented across all locations, including Gift Aid processing compliance Maintain high operational standards across shops, including customer service, stock management, pricing and visual merchandising Ensure brand consistency across all retail outlets Manage and oversee the social media activity delivered by Shop Mangers to drive sales and engagement Ensure GDPR compliance in relation to customer and Gift Aid donor database Oversee stock management to support seasonal demand and optimise supply.

Volunteer Engagement Develop and implement strategies to recruit, retain and engage volunteers for Shop Managers within each of the retail outlets Ensure volunteers are appropriately trained, supported, and recognised for their contribution. Line Management / Team working Lead, motivate and develop the retail team, fostering a high-performance collaborative culture Effectively manage direct reports, setting clear objectives and expectations Ensure compliance with organisational HR policies, procedures, and professional standards Support recruitment, onboarding, training and development of staff and volunteers Contribute to the organisational strategic and cross-departmental initiatives.

Financial Performance / Governance Lead on and manage retail budgets, income targets and cost controls Drive profitability and maximise income from donated goods Monitor and analyse sales performance, KPIs and financial data to inform decision-making Prepare monthly performance reports with insights and recommendations for improvement Review profit and loss reports, identifying trends and addressing variances Work closely with Finance department to ensure accurate financial reporting and resolve any discrepancies Utilise Chariot reporting system to track sales and Gift Aid performance and communicate insights to retail teams Ensure robust cash handling and security processes are adhered to across all retail locations Ensure compliance with organisational policies and governance standards.

Health & Safety Conduct annual risk assessments and implement risk management strategies Ensure compliance with health and safety legislation and organisational policies Oversee health and safety training for staff and volunteers Implement and monitor actions from fire risk assessments. Estate Management Identify new property opportunities and present recommendations for expansion Liaise with property consultants on maintenance and property related matters Manage the property portfolio including leases, rent reviews and key contract dates Oversee storage facilities to meet operational needs Plan and manage shop refurbishments within budget Ensure all…