Shift Lead - Fashion, Home & Beauty

Work Pattern

Week 1

• Monday 11:30-19:30
• Wednesday 06:00-14:00
• Thursday 06:00-14:00
• Friday 08:00-16:00
• Saturday 06:00-14:00

Week 2

• Sunday 10:00-18:00
• Tuesday 08:00-16:00
• Wednesday 06:00-14:00
• Thursday 06:00-14:00
• Friday 11:30-19:30

To comply with health and safety legislation and keep our colleagues safe in the workplace, colleagues in this role must be 18 years of age or older.

To lead the fill operation, delivering a sales floor that is ready to trade, taking operational responsibility for coordinating resource to serve, sell and fill, and to lead the floor in the absence of the Colleague Manager.

• Coordinate resource to deliver the operational tasks during the fill operation and in the absence of the Colleague Manager.
• Lead the fill operation, coaching colleagues on One Best Way and driving productivity in readiness for store opening.
• Allocate resource effectively to deliver a quick payment experience.
• Enable all daily operational processes to be implemented efficiently across their area of the store, at the correct times.
• Coordinate the team to deliver a clean, safe and well-presented store.
• Play their part in creating a great team atmosphere that is inclusive of everyone.
• Role‑model great Customer Service.
• Role‑model the M&S behaviours and Colleague Expectations across the store.
• Support Colleague Managers by sharing observations of colleagues to help deliver high performance and recognise great colleagues.
• Support nearby stores if operationally required.
• Be a key holder and answer call outs as required.
• Handle tasks related to the opening and closing of the building, including receipt of vehicles, temperature controls, logging operational issues with relevant Helpdesks, cash handling and TSL compliance in peripheral hours.

This is a frontline role, not for the faint-hearted. But for those who are ready to roll up their sleeves, there is huge opportunity. Are you ready for it? Take your marks and apply today.