Customer Service Supervisor

We are currently recruiting for a Customer Service Supervisor to join our team in Westwood Shopping Centre, Belfast! This is a permanent, part time role, working 30 hours a week and will require the flexibility to work shifts in the daytime, evenings and at weekends.

As a Customer Service Supervisor, you will support the Customer Service Manager in running the cash office and the checkout area ensuring that our team delivers the best service for our customers!

• Be passionate about delivering exceptional customer service
• Ensure colleagues demonstrate the appropriate behaviours in the checkout area
• Provide colleagues with the appropriate skills and knowledge
• Be highly visible and approachable to customers and colleagues
• Operate and deliver processes that ensure the store meets all legal requirements
• Merchandise the store to provide a welcoming customer environment which also delivers sales and profitability
• Protect and safeguard the Company assets

Ideal candidates will be enthusiastic, focused & driven team players with a passion for retail & delivering great service!

• Experience supervising/managing a small team, in a fast paced retail environment
• Strong numerical and problem solving skills
• A flexible approach and a ‘can do’ attitude
• The ability to think on your feet

B&M Retail is an equal opportunity employer. We are committed to creating an inclusive and diverse environment for all colleagues.