Customer Team Leader

To assist the Retail Store Manager and the Assistant Retail Store Manager of The Union Shop with the delivery of an efficient, effective, customer led retail service. To assist the with the running of The Union Shop to ensure all tasks are performed to the highest level and the delivery of an exceptional customer service. In addition, they will work in any agreed satellite and pop up retail units operated under The Union Shop brand or other University outlets across campus.

The post involves working in a shift pattern over 6 days Monday to Saturday on campus. About the Person The successful candidate must have, and your application should clearly demonstrate that you meet the following essential criteria: GCSE English and Maths Grade C or equivalent//NVQ 2 or equivalent in a relevant subject
* Plus relevant retail experience OR
* Applicants without the relevant qualification but has demonstrable relevant retail experience will also be considered.
* Relevant experience to include:
Supervising staff. Evidence of excellent customer service Responsibility for cashless transactions Use of touch screen EPOS system Using relevant computer packages such as Microsoft Office, email and internet. To be successful at shortlisting stage, please ensure you clearly evidence in your application how you meet the essential and, where applicable, desirable criteria listed in the Candidate Information on our website.

The post is available until 21 January 2027 . Fixed term contract posts are available for the stated period in the first instance but in particular circumstances may be renewed or made permanent subject to availability of funding.

Skills:

team leader customer team leader