Shift Leader - Newtownbreda Extra

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Shift Leader is required to be available during the following hours:

• Mon: 07:00–16:00
• Tue: 07:00–16:00
• Thu: 13:00–22:00
• Fri: 13:00–21:00
• Sat: 12:00–22:00

Pay rate starts from £15.59 per hour. Additional payments may apply depending on location.

We offer a minimum of 16 guaranteed hours per week, with the option to work as few as 12 hours if you wish.

Customers are at the heart of everything we do. This role is for doers who thrive in a fast‑paced retail environment and enjoy everyday challenges.

• Work in a fast‑paced retail environment, with a bag of variety.
• Take ownership of running duty shifts and coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
• Be there for customers, listening to them and ensuring they leave the store with what they came for.
• Look for ways to improve service, including coaching colleagues and giving feedback to the team.
• Guide and support colleagues in‑store, ensuring it stays a safe place to work and shop.
• Maintain a great understanding of how your store is performing and assist managers in delivering actions that help improve the running of the store.
• Lead from the front and set a great example for your colleagues in everything you do.
• Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
• Supporting your colleagues, ensuring they deliver daily priorities and take regular breaks.
• Opening and closing the store, and completing duty cover, ensuring all decisions made are right for everyone’s safety.
• Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
• Making sure the store is always clean, tidy, and well‑presented.
• Supporting managers to coordinate seasonal, community and charity events.
• Contributing to a great team atmosphere that is inclusive of everyone.
• Providing great customer service, putting customers first in everything you do.
• Keeping the team well‑informed and up to speed on any communications, changes or updates.
• Staying knowledgeable about store performance, looking for ways to improve and simplify operations.
• Coordinating store improvements and removing any obstacles that might be getting in the way of great service.
• Following health and safety routines and procedures, ensuring colleagues do the same.
• Recognising and celebrating colleagues within the team who are providing great service.
• Being a great role model by giving thoughtful customer service that ensures every customer's needs are met.
• Building strong, long‑lasting relationships with colleagues to create a positive and inclusive team atmosphere.
• Being a clear communicator, comfortable with using a variety of methods to keep your team well‑informed and up to date.
• Being comfortable taking the lead, and overseeing the store in the absence of your Manager.
• Being a good decision maker, flexible in the way you think and comfortable handling change to ensure everything is right for customers and colleagues.
• Being motivating, inspiring your team to deliver beyond expectations.
• Being curious, always on the lookout for ideas and opportunities to serve our customers, communities, and planet a little better every day.

• Must be 18 or over.
• Legal right to work in the UK and the ability to work before 6:15 a.m. or after 9:45 p.m. if required, as well as in roles such as the warehouse, beer, wine, spirits, counters, bakery, and driving positions.

Diversity, equity and inclusion at Tesco means that whoever you are and whatever your background, we always want you to feel represented and that you can be yourself at work.

We are proud to have been accredited Disability Confident Leader and we are committed to providing a fully inclusive and accessible recruitment process.