Operations Team Leader

Operations Team Leader

Final date to receive applications: 25 August 2026

Department: Retail

Employment Type: Full Time

Location: South Molton

Reporting To: Tracey Nicholls

We’re looking for a motivated, organised, and hands‑on individual to join our team as an Operations Team Leader. If you enjoy leading people, take pride in high standards, and want to be part of a business that supports rural communities, we’d love to hear from you.

Contract: Permanent

Hours: Full-time

Hours of Work: 37.5

Hours per week, working 5 out of 7 days

As Operations Team Leader, you’ll support the Operations Manager in the day-to-day running of the store - leading the Operations Team to deliver excellence in stock management, replenishment, compliance, and store presentation. You’ll be a visible and supportive leader, helping to create a safe, efficient, and positive working environment while ensuring our customers receive the best possible service.

• Supervising and motivating the Operations Team to deliver consistently high standards
• Supporting stock processes including deliveries, replenishment, and inventory accuracy
• Ensuring compliance with health & safety, audit, and company procedures
• Leading by example in safe working practices and reporting any issues or near misses
• Supporting store presentation, merchandising, and promotional activity
• Helping to reduce stock loss and improve operational efficiency
• Overseeing key daily tasks such as banking, reporting, gap scans, and credit claims
• Deputising for the Operations Manager and contributing to store leadership
• Supporting the store to achieve KPIs and commercial success

• Proven experience in a supervisory or team leader role, ideally within a retail or operational environment
• Strong organisational and communication skills
• Good IT skills and confidence using business systems
• Knowledge of health & safety and compliance standards
• A proactive, adaptable, and team-focused approach
• AMTRA, BASIS, or knowledge of FIAS/UFAS/NOPS (desirable)
• Forklift licence or willingness to train

• Scottish Widows contributory pension – company will match up to 5%
• Up to 25% colleague discount in store
• Free parking on site
• 33 days of annual leave, including bank holidays (pro-rated for part-time colleagues)
• Excellent training and development opportunities
• Plenty of career progression opportunities
• Life Assurance
• Employee Assistance Programme with Retail Trust
• Comprehensive colleague benefits
• Enhanced Family Leave Policies