Hilti Store Lead

Hilti Store Lead Belfast – Make Construction Better!

At Hilti Ireland, we’re growing fast—and we’re proud of it! Due to an internal promotion, we are looking for a Store Lead for our Hilti Store in Duncrue Road, Belfast.

This face-to-face sales role offers the successful candidate to join an award winning multi-national and to lay the foundations of a highly successful and dynamic career. You will work Monday to Friday only and be responsible for a very consultative sales approach, maximising sales opportunities and being responsible for careful stock control. You will work closely with the field-based sales team, our tool repair workshops and our Customer and Credit Services teams in order to provide our customers with outstanding service and deliver great results.

We don’t expect you to be a construction expert. For us, it’s about the right person; the right person is passionate, curious, dedicated and collaborative – our training will cover the rest!

• Individual customer service and consultation, including hands-on demonstrations of all the products and services within our range
• Implementing marketing campaigns with support from the marketing and branding teams
• Execution and coordination of all processes, e.g. order entry, incoming goods, acceptance of repairs, inventory and cash management
• Developing existing customer relationships by ensuring you are in regular contact with them by phone
• Establishing new relationships, using your excellent social and customer service skills
• Unusually within retail, the store is only open Monday to Friday, allowing you the chance to develop further in your retail career without the need to work weekends.

• Purpose-Driven Work:
  You’ll help customers solve real-world challenges and improve productivity and how they work.
• Inclusive Culture:
  We celebrate different perspectives and backgrounds. You’ll be joining a team where your voice is heard and valued.
• Career Growth:
  Over 80% of our roles are filled internally. We invest in your development from day one.
• Hilti will put their trust in you, giving you plenty of responsibility, and freedom to grow and develop. What we want in return is someone who will go the extra mile, someone who will embrace change, and someone with the talent to move the business forward in their territory.

• Previous retail (Team Lead or Supervisory level) or customer service experience is preferred
• Strong operational and sales skills
• You’ll be confident navigating digital tools including SAP, Microsoft Office, and Hilti’s proprietary systems to manage orders, repairs, and customer interactions
• Curious and eager to learn—you enjoy solving problems and asking the right questions
• Self-motivated and adaptable, comfortable working in varied environments
• Collaborative, with a team-first mindset
• Ambitious, whether you’re growing in your current role or aiming for leadership
• Values - you stand for the values of courage, team spirit, commitment and integrity.

We don't expect you to be a construction expert...but you will be once you've graduated from our award-winning training course.

Ideally, candidates will have retail experience at a Team Lead, Assistant Manager level OR sales focused customer service experience.

We have a diverse and inclusive workforce and offer a high performance yet caring culture. We will give you all of the training and development opportunities that you need to help grow your career with a market leader. All we need from you is a great attitude and a customer centric approach to everything you do.

Full working rights in Northern Ireland essential

We offer a great work environment, where you can leverage your…