Retail Advisor, 16hrs Castlecourt

Summary

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About the Role

As a Retail Advisor, youll be the person customers turn to for advice, guidance and solutions, helping them get the most out of the technology that keeps them connected. Its about more than selling; its about building trust, showing empathy and taking ownership to create positive, memorable experiences for our customers. Youll receive a competitive hourly rate of £13.45 .

Youll be supported from day one. Within your first two weeks, youll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction.

Youll work as part of a close-knit retail team where collaboration, shared success and learning from each other are part of everyday life.

This is a retail role, so flexibility is important. Shifts are worked across store opening hours and may include evenings, weekends and peak trading periods. Shift patterns and working hours will be discussed as part of the recruitment process so expectations are clear from the start.

Virgin Media O2 is an equal opportunities employer and we work hard to remove bias and barriers. We want everyone who joins us and everyone thinking about joining us to feel seen, heard and supported.

When you work with us, youll have access to our award-winning employee network groups that champion allyship, connection and inclusion across the business.

At Virgin Media O2, we connect millions of people across the UK through broadband, mobile, TV and entertainment. Our retail teams are at the heart of our high street presence, helping customers understand their options and make confident choices.

Financial Times Top 500 Best Employers for 2026. e

To be successful in this role, youll bring:

What matters most in this role is mindset. If youre customer-focused, passionate about technology and keen to build your skills through structured training and support, wed love to hear from you.

Our benefits include Bupa healthcare, wellbeing support, life cover, a pension and generous holiday plus your birthday off.

Youll also have access to:

If this sounds like a place where you could belong, wed love to hear from you.

The next steps are:

Well ask about any adjustments you might need and do our best to support you throughout the process. Applications are reviewed throughout the advert window. Any offer will be subject to background checks, including a criminal record check and, for some roles, a financial background check.