Commercial Manager - Customer Proposition

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Job Posting Closing Date: midnight on Wednesday 26th August 2026

Newtownabbey (Must reside within daily commuting distance)

At Henderson Group, we are proud to be Northern Ireland’s leading food service provider. Our group encompasses Henderson Wholesale, Henderson Retail, Henderson Food service and Henderson Group Property. We employ over 6,000 staff and have been placed 5th in Ulster Business Top 100 Companies 2024.

We're a family-owned team that cares about our people and the community in which we live. Our leaders care about employees, and our employees succeed together and celebrate the success of others. We are interested in your aspirations, interests and skills and we strive to support and inspire you to do well.

As a Commercial Manager within the Customer Proposition team, you will play a key role in improving performance across Produce, Horticulture and Bakery categories, working closely with retailers, stores and colleagues across the business to deliver growth and great execution.

This is a delivery-focused role where you will work directly with independent retailers, store colleagues and the HWL Sales Team to improve participation, execution and commercial outcomes across the estate.

You will work closely with Trading, Retail Operations and cross-functional teams to ensure agreed plans, projects and initiatives are delivered consistently, supporting sales growth, operational standards and retailer engagement.

This role offers an excellent opportunity to develop your commercial, project delivery and stakeholder management skills while gaining experience across multiple business functions.

• Deliver Produce, Horticulture and Bakery projects, plans and initiatives across the estate.
• Drive Fresh category participation through promotions, seasonal activity and key initiatives.
• Grow wholesale purchasing by improving retailer engagement, distribution and ordering.
• Improve in-store execution, availability, ranging, merchandising and promotional compliance.
• Support the effective implementation and performance of Automatic Stock Replenishment (ASR).
• Analyse category and store performance, identifying opportunities, risks and actions
• Build strong relationships with retailers, store colleagues and the HWL Sales Team to improve performance and deliver results
• Collaborate with Trading, Retail Operations, Space Planning, Logistics and Marketing to deliver joined-up plans.
• Prioritise effectively, responding to changing business needs and delivering key activity within agreed timescales.

• A minimum of two years' recent and relevant experience within a supermarket, convenience, wholesale, food or customer-facing retail environment.
• A good understanding of retail operations, customer needs and what drives successful store performance.
• Experience working with fresh or Food categories, or transferable experience that demonstrates an understanding of these areas.
• The ability to understand information and data, identify opportunities and take practical action.
• Proven ability to manage multiple priorities, organise your workload and deliver against agreed objectives.
• A good understanding of the Northern Ireland retail market
• A full, current UK or EU driving licence.

• Excellent communication skills and confidence engaging with stakeholders
• A willingness to learn new processes, systems and ways of working.
• Ability to influence and collaborate across teams
• A proactive approach with strong ownership of delivery
• A structured and organised way of working
• Confidence to challenge and improve existing ways of working
• Strong attention to detail with a focus on outcomes
• A customer and commercially focused mindset.

• A third-level qualification or relevant professional qualification.
• Proven ability to lead, coach and/or…