Retail Operations Specialist

Join us and help deliver operational excellence across Samsung’s UK & Ireland retail estate, supporting more than 2,400 retail locations.

As a Retail Operations Executive, you’ll support the day-to-day delivery of Samsung’s retail operations, working across retail technology, maintenance, assets, reporting and operational projects. You’ll collaborate with internal teams, field teams, suppliers and retail partners to keep the estate connected, compliant and delivering an outstanding customer experience.

• Support the operational delivery of Samsung’s UK & Ireland retail estate, including launches and in-life initiatives.
• Coordinate retail technology, connectivity, maintenance and operational requests, ensuring issues are tracked and resolved.
• Support the management of retail assets, demo devices, inventory and returns.
• Maintain accurate trackers, reporting and operational records, monitoring KPIs and identifying improvement opportunities.
• Build strong relationships with internal teams, field teams, suppliers, agencies and retail partners.
• Support operational projects, pilots and continuous improvement initiatives.
• Identify issues, coordinate solutions and help ensure Samsung’s retail standards are consistently delivered.

• Experience in retail operations, customer service or a similar operational environment.
• Highly organised, with the ability to manage multiple priorities, systems and deadlines.
• Strong stakeholder management and communication skills.
• A proactive problem-solver with excellent attention to detail.
• Comfortable working with data, reporting tools and Microsoft Office, particularly Excel and PowerPoint.
• Passionate about technology, retail and customer experience, with a continuous improvement mindset.
• Willing to embrace and live Samsung’s ETHIC values:
  Excellence, Together, Heart, Integrity & Curious
  .
• Flexible to travel across the UK & Ireland when required.
• Able to commit to 2–3 office or offsite days per week
  .

• £31,500 per annum + 10% performance bonus
• Life Assurance
• Company Sick Pay
• Discount Portal
• ETHIC Values Employee of the Month – with the chance to win a lifestyle voucher