Customer Advisor Airport

Join Our Team at Belfast City Airport!

Were excited to be recruiting Customer Advisors for our Belfast City Airport Store and are looking for enthusiastic customer-focused individuals to join our team in a permanent role.

Start your journey with us! This is a fantastic opportunity to work in a busy fast-paced airport environment where no two days are the same. Youll be part of a supportive team helping to deliver an outstanding experience for our customers every day.

Flexibility is essential Were looking for candidates who can start as soon as possible and can be flexible to meet the needs of our customers. Shifts may be worked Monday to Sunday with:

Earliest start time: 4:30am
Latest finish time: 8:30pm

Please note:

Applicants must be 18 years of age or over due to airport age restrictions.

The hourly rate for this role is 13.02 and up to 15.10 across selected locations. The hourly rate will increase after 6 months in role.

If youre passionate about customer service and looking for a rewarding permanent opportunity wed love to hear from you.

Apply today and take off with us at Belfast City Airport!

Joining us as a Customer Advisor is a great opportunity whether its your first job and youre looking to gain some valuable experience or you have experience with retail and youre looking for a new challenge this could be the start of a new career with us.

About the role

You will work onsite and report into the Assistant or Store Manager and your role could be to help on the tills advise our customers or work in our back shop. You will also:

• Help our customers and put them at ease; whether thats listening to find out more about them answering questions and giving great advice on our fantastic products recommending items they hadnt considered or simply offering a basket - its the little things that make a difference.
• Get to know our in-store offers and schemes and promote them - the more info we can give our customers the better.
• Help our stores run smoothly - this could look like ensuring we have the right products displayed on the shop floor providing a great service to customers or helping with replenishing stock from our deliveries.
• Work with other members in the team to provide a great shopping experience ensuring the store is always clean and presentable to provide a store everyone can be proud of.
• You will be provided with award-winning training accredited by the Institute of Customer Service.

• Excel in a varied environment working at pace.
• Communicate and listen effectively.
• Enjoy working as part of a team promoting a collaborative team dynamic.
• Know that the little things make the biggest difference for customer interactions.
• Desire to be a proud brand ambassador for Boots and help our customers find the best products for them.
• Have 5 years of unbroken references to obtain an airside pass. References must be day specific. There must not be any unaccounted periods between each of the reference dates of more than 28 days. If an unaccounted period is longer than 28 days an additional reference should be provided to cover this short period. The five-year period will need to cover the exact last 5 years from todays date.

• Experience providing customer care and delivering great customer service but this is not essential.

• Boots Retirement Savings Plan
• Discretionary annual bonus
• Generous employee discounts
• Enhanced maternity/paternity/adoption leave pay and gift card for anyone expecting or adopting a child
• Flexible benefits scheme
• Access to free 24/7 counselling and support through TELUS Health our Employee Assistance Programme.