Assistant – Building Centre Shop

Supporting the Decorating & Building Centre Manager, Supervisor and team to promote and sell products. To

provide excellent customer service, building the reputation of the section.

Key Responsibilities

• Working within a small team to build and maintain profitable customer relationships, driving sales, and seeking new business opportunities with new and existing customers.
• Responding to customer questions and queries both over the phone and in person.
• Greeting customers, offering assistance, recommending products, highlighting offers and referring to experts when needed; ensuring excellent customers service levels are always provided and maintained.
• Working to the schedules and tasks assigned by the Manager or Supervisor.
• Handling and resolving basic queries, escalating if necessary.
• Providing customers with product information by staying informed on the latest industry trends, researching required information using available resources, when applicable.
• Accurately process orders using in-house systems.
• Liaise with other departments to schedule delivery and redelivery of orders.
• Assisting with maintaining stock levels.
• Assisting with maintaining product displays, shelf arrangements and a clean and accessible department for our customers.
• Complete the duties required for the day-to-day operations of the department to be fulfilled efficiently.
• Complete any other reasonable duties as directed by the Manager/Supervisor to aid business/dept success.
• Adhere to Group Policies and Procedures.
• Adhere to the Group Health and Safety Policy.
• Adheres to and delivers the Group Values in all aspects of the role.

Essential Skills and Knowledge

• Excellent verbal, written and listening skills.
• Ability to multi-task and prioritise.
• Organised, with a good attention to detail and accuracy.
• Displays and delivers a professional attitude and manner at all times.
• An understanding of what excellent customer service is and how to deliver it.
• Ability to work within a team and is pro-active in contributing to the team.
• Understands the requirements of confidentiality and adheres to it.
• Previous experience in a similar role and/or relevant experience within a retail or shop environment.