Manager In Training

Main

Purpose:

To train & develop in a Winemark trainee management role with the aim of successfully integrating into the business as a full time manager.

Duties & Responsibilities:

To successfully partake in all areas of the MIT programme, both task & class room based training in order to ensure that all areas of the operation are understood & can be used to build a profitable off licence operation. Some of the key learning responsibilities are:
Customer Relations / Selling Skills
- Promotes a professional and quality level of customer service to existing and new customers; assesses and satisfies customers needs and queries / problems; identifies and maximizes selling opportunities; ensures staff give the required level of customer service; actively achieves Company KPIs Commercial and Business Acumen
- Proactively seeks opportunities for increased business; awareness of competition; supports new directions and initiatives; creative presentation ability of company products Leadership / Taking Responsibility
- Accountable for the day-to-day running of the store and management of staff; ensures full adherence to company policy and procedures in all areas including customer relations, housekeeping, merchandising and display, security of premises, cash and stock, and administration; leads by example; uses authority when necessary Legislation
- Ensures the correct implementation of any legislation affecting the business (health and safety, licensing, trading standards) Organisation and Planning
- Plans, prioritises and organises work to optimize the use of resources and meet deadlines; schedules events / tasks and delegates effectively to staff; plans and introduces contingencies as required Maximises Resources
- Operates store in accordance with agreed targets and budgets in relation to sales, stock loss, stock levels, man hours and operating costs Quality Emphasis
- Committed to setting and maintaining high store and personal standards, with excellent merchandising skills Motivating Others
- Encourages team effort, builds cohesion and maintains motivation Staff Training and Development
- Understands and delivers training and development needs of team members; gains willing cooperation; gives regular feedback to team; appraises performance; encourages open communication and is constructive when confronting individuals Effective Administration
- Accurately adheres to company administration systems regarding cash, stock, payroll and marketing; adopts a systematic and organized approach; checks standards of accuracy; follows written and verbal instructions to company standards and accountable for all communication within the store Problem Solving
- Anticipates and identifies problems; uses analytical and investigative skills in problem solving and proposes solutions / evaluates alternatives; takes action to resolve problems in accordance with company needs Any other duties relevant and related to the post

Working Hours:

40 hours (as required by the programme) CRITERIA a)

Experience:

ESSENTIAL:
Minimum 1 years' experience within a similar retail or customer service environment. A valid driving license plus access to a car DESIRABLE:
Minimum 1 year previous supervisory or management experience in a retail or customer service environment Proven track record of stock management on a day-to-day basis Proven track record of staff training on a day-to-day basis Proven track record of driving sales and achieving targets b)

Qualifications:

ESSENTIAL:
Good standard of education to include 5 GCSEs with English Language and Maths or equivalent (Grade C or above) OR Minimum 1 year previous supervisory or management experience in a retail or customer service environment DESIRABLE: WSET Level 2 Award in Wines and Spirits NVQ Level 2 & 3 in Retail / Customer Service or equivalent This individual will have a general interest in product knowledge, wines and spirits.

They must also be committed to successfully completing WSET Level 3 Award in Wines and Spirits. c) General Skills/Attributes: ESSENTIAL:
Ability to communicate clearly and effectively through oral and presentational skills as well as excellent writing skills. The candidate will be a strong communicator on many levels from dealing with customers on an operational level to successfully being able to communicate & build good working relationships with peers, senior managers & line staff. Ability to motivate and encourage others to achieve targets and works towards common goals Excellent standard of…