Shop Supervisor

Responsible to: Shop Manager

Responsible for: Volunteers

Location:Hatton Lighthouse Charity Shop

Rate of Pay: £12.71 per hour

Working Hours: 13.5 hours per week, working Sundays (10am to 4pm) and one other day between Monday and Saturday (9am - 5pm)

We are committed to supporting a positive work-life balance and are happy to discuss flexible working patterns and day-to-day scheduling at the interview stage.

As Shop Supervisor you will ensure the effective day to day running of our Lighthouse shops. Maximising profit through a high standard of customer service and providing effective support of volunteers in accordance with Valley CiDS standards and policies.

• Seek to promote a positive team culture throughout the shop environment, fostering a spirit of unity and belonging, whilst supporting and encouraging the skill sets of individual team members.
• Ensuring volunteers are fully equipped with the knowledge and understanding of shop operations in order to perform their roles effectively.
• Ensure a standard of excellence in areas such as Customer Service and overall communication with staff and members of the public.
• To take responsibility for the overall running of the shop and volunteers on designated working days.

• Work with the shop manager and assistant shop manager to achieve agreed sales targets to maximise profit through effective stock management and cost control measures.
• Support your shop manager, assistant shop manager and Retail Area Managers by showing initiative in monitoring retail competitors, exploring trends and implementing promotional campaigns to help with continuous commercial development.

• Assist and support the shop manager in stock management within the shop, ensuring stock is sourced, sorted, processed and merchandised in an effective and timely manner.
• Generate a high volume of stock onto the shop sales floor, applying consistent and appropriate pricing, along with Gift Aid where applicable.
• Identify high value items for eBay and any additional ways of recognising alternative revenue streams.
• Maintain the highest standards of display and visual merchandising throughout the shop including attractive window displays.
• Ensure high levels of cleanliness are consistently maintained.

• Previous experience in a retail/customer centric environment including the use of EPOS systems.
• Previous experience of communicating with a diverse customer base
• Ability to motivate, inspire and work as a team.
• Good standard of numeracy
• Good administrative and organisational skills with the ability to undertake banking tasks, keep basic records and organise resources in a busy environment.
• Strong communicator with the ability to deal with customer issues and resolve problems with firmness and fairness.
• The ability to recognise stock potential to generate income and the importance of attractive presentation.
• Basic knowledge of Health & Safety and Fire regulations and ability to identify potential risks.
• Flexible and positive attitude – Expectation to cover the shop manager and other team member’s holidays & sickness.
• Ability to use Microsoft office packages.

• Experience of working with volunteers
• Experience with in Charity Shops

• Enhanced Annual Leave
• Company Sick Pay Scheme
• 20% discount in all Lighthouse Charity Shops
• Company Pension
• Employee Assistance Programme
• Access to exclusive shopping and lifestyle discounts
• Christmas Saver Scheme
• Company Events