Sales Assistant – Lifestyle

Sales Assistant - Lifestyle Shop
Flexible hours available - Full time or Part time

Position

Purpose:

As a Sales Assistant, you are the face of the Petersham Nurseries Shop, responsible for providing the highest levels of customer service, demonstrating exceptional product knowledge and buildingquality customer relationships that result in increased sales and repeat business.

Principal Accountabilities:

• Welcome all customers shop ina friendly and approachable manner.
• Serving customers at the till and being an obvious presence throughout the shop – assessingopportunities for up and cross selling throughout the product range.
• Build lasting customer relationships to deliver increased sales through effective up selling and cross selling throughout the shop.
• Achieve retail weekly sales targets set by Manager and Buying Team.
• Handle refunds graciously andturn them into sales opportunities.
• Increase the customer base by encouraging inclusion in Company database.
• Give accurate and current information about the product.
• Direct customers throughout the shop or to the specific area the customer enquires after at all times, evenwhen going on breaks.
• Taking customer enquiries byphone and handling efficiently and in a timely manner.
• Aim to achieve ‘Guest Shopper’commendations.
• Checking on all customer deliveries due out and liaising with internal delivery dept. oroutside couriers.
• Take part inproduct training and team briefings, both formal and on a daily basis.
• Assisting and assuming same responsibilities in the horticultural garden shop when required.
• Full and accuratetill operation and responsible for cash handling procedures are adhered to.
• Implement theshop display standards.
• Keep stock, stock rooms, tillpoints and fixtures, fittings and merchandise clean and tidy.
• Physicallyreplenishing from stock room and continuing as necessary throughout day.
• Ensure all stock is ticketed barcodedand priced.
• Watering and maintaining all house plants as required. Watering of floor and raking as required.
• Assisting withstore room tidy ups.
• Assist in weekly stock countsand rotation of perishable goods.
• Assist with (annual/bi-annual) Stock Takes.
• Ensure security procedures are followed in order to prevent theft.
• Accuratelyadministrating delivery files, gift vouchers and write offs.
• Liaising withstock control for accurate reporting of stock anomalies, wastage and breakages.
• Work in a safe way following the company guidelines.