Inside Sales Associate

Job Description

ADI Global Distribution now have the opportunity for an Inside Sales Associate to join the ADI team at our Belfast Store. This role will be working Monday-to-Friday hours 8:00am – 5:00pm and offers excellent, long-term opportunities to build a career within the electronic security industry.

As an Inside Sales Associate, you will be responsible for providing excellent service to our customers, handling sales inquiries, processing orders, and supporting the team to generate sales and achieving sales targets.

• Support the Store Manager and team in achieving sales and profit targets through effective account management and customer engagement.
• Deliver exceptional customer experiences by building and maintaining strong relationships with B2B reseller accounts, strategic vendors, and supply partners.
• Manage a portfolio of reseller accounts, actively tracking pipelines, closing deals, and achieving monthly, quarterly, and annual KPIs.
• Assist in executing store business plans and marketing strategies to drive revenue and profitability.
• Handle customer enquiries and complaints professionally, escalating when necessary to ensure resolution.
• Deliver products to customers across the region, ensuring timely and accurate service.
• Lead by example, promoting positive behaviours and ensuring compliance with audit and operational standards.
• Maintain accurate CRM data to provide visibility on business progress and customer relationships.

• Prior sales/customer service experience - preferably in a trades or wholesale environment but equally retail will be considered favourably.
• Ability to multi-task and sell over the phone as well as face to face.
• Excellent communication skills.
• Strong interpersonal and relationship-building skills.
• Comfortable working independently and as part of a team.
• Confident communicating with customers by phone, offering advice and identifying upselling opportunities.

• Prior sales and industry experience, ideally within wholesale distribution or trade counter environments.
• Strong interpersonal and relationship-building skills.
• Comfortable working independently and as part of a team.
• Confident communicating with customers by phone, offering advice and identifying upselling opportunities.
• Experience using CRM systems to manage customer data and sales pipelines.
• Problem-solving mindset with proven ability to manage client and executive relationships.
• Quick to learn and apply product knowledge to deliver tailored solutions.
• Driving License although not essential.

• Stable permanent role Monday to Friday.
• Competitive salary + quarterly bonus scheme.
• Great work environment.
• Genuine opportunities for progression.
• Opportunity to work for a forward-thinking global brand.

Resideo Technologies has announced its intention to spin off ADI Global Distribution and establish it as a separate, publicly traded company. Under this plan, ADI will continue its role as a leading global wholesale distributor serving commercial and residential markets, while Resideo will retain its manufacturing and product‑solutions business. Upon separation, both companies will operate independently to better serve their respective markets and customers.

The spin‑off is currently targeted for completion in the second half of 2026, subject to customary conditions.

Resideo is a $6.76 billion global manufacturer, developer, and distributor of technology‑driven sensing and control solutions that help homeowners and businesses stay connected and in control of their comfort, security, energy use, and smart living. We focus on the professional channel, serving over 100,000 contractors, installers, dealers, and integrators across the HVAC, security, fire, electrical, and home comfort markets. Our products are found in more than 150 million residential and commercial spaces worldwide, with tens of millions of new devices sold annually.

Trusted brands like Honeywell Home, First Alert, and Resideo power connected living for over 12.8 million customers through our Products & Solutions segment. Our ADI | Snap One segment spans 200+ stocking locations in 17 countries, offering a catalog of over…