Account Manager

About the Company

Our client is one of the UK’s largest independently owned Contract Electronics Manufacturers (CEMs), delivering world‑class Electronics Manufacturing Services (EMS) and supply chain solutions to leading technology businesses across the UK and Europe. Operating from a modern, high‑tech environment, they support customers across a range of innovative sectors including commercial, space, defence, transport, audio, motor sport, and instrumentation. With the launch of a brand‑new world‑class facility, they are now looking for talented and ambitious individuals to join them during an exciting period of growth.

Our client is seeking an experienced and customer‑focused Account Manager to manage and grow key customer relationships while identifying new business opportunities. This role is ideal for someone with a background in electronics manufacturing, EMS, or supply chain solutions who thrives in a fast‑paced, customer‑driven environment. You will act as the key link between customers and internal teams, ensuring exceptional service delivery, smooth project execution, and long‑term partnership success.

• Manage and develop relationships with assigned customer accounts, acting as the primary point of contact.
• Build strong partnerships with customers to support long‑term business growth and customer satisfaction.
• Ensure customer requirements, technical needs, and expectations are communicated effectively across internal teams.
• Conduct regular customer meetings, both remotely and on‑site, to review performance, discuss projects, and identify opportunities for growth.
• Identify and develop new sales opportunities within existing accounts while supporting wider business development activities.
• Collaborate with Sales and Marketing teams to support expansion strategies and drive new business opportunities.
• Lead pricing discussions, contract renewals, and proposal development to maximise revenue opportunities.
• Work closely with Engineering, Procurement, and Production teams to ensure successful project delivery.
• Monitor market trends, customer requirements, and competitor activity to provide commercial insight and strategic recommendations.
• Maintain accurate CRM records, including sales activity, customer interactions, and project updates.
• Prepare regular account performance reports and sales forecasts for senior management.

The successful candidate will have:

• Experience with in Electronics Manufacturing Services (EMS), Supply Chain as a Service (SCaaS), or a related industry.
• Proven account management and business development experience, with a track record of growing customer relationships and revenue.
• Strong communication and relationship‑building skills, with the ability to engage confidently with both technical and commercial stakeholders.
• Excellent negotiation and contract management abilities.
• The ability to manage multiple projects and priorities while maintaining strong attention to detail.
• Proficiency in CRM systems and Microsoft Office applications.
• A proactive, results‑driven approach with a strong focus on customer satisfaction.
• Flexibility and willingness to travel across England for customer meetings.

• Opportunity to join a rapidly growing technology manufacturing business.
• Work within a modern, clean, and innovative environment.
• Be part of an exciting expansion journey with a new world‑class facility.
• Exposure to leading technology companies across multiple high‑growth sectors.
• Competitive salary and opportunities for career progression.