Account Manager

Are you a commercially driven Account Manager looking for your next challenge?

At Whistl, we’re looking for a confident and proactive Account Manager to manage and grow a portfolio of predominantly government customers, delivering strong commercial performance and exceptional service.

This is a field-based role where you will take ownership of key client relationships, identify growth opportunities, and drive retention, revenue, and profitability across your portfolio.

We offer a competitive annual salary plus the opportunity to earn up to 40% of salary through commission and bonus, making this an excellent opportunity

Apply today to take the next step in your career with Whistl.

About the Role

The Role
- Manage and develop a portfolio of key customers within a defined territory
Deliver against commercial targets including revenue, volume, and margin
Build and deliver effective account plans to drive growth and retention
Identify upsell and cross-sell opportunities across Whistl services
Lead client meetings, reviews, and contract renewals
Analyse customer data to identify efficiencies and improvements
Provide accurate forecasting and support business planning
Work closely with internal teams to ensure excellent service delivery
Benefits
Annual leave enhanced with long service.
Company Pension
Long service rewards: both financial and leave-based.
Health cash plan.
Life assurance scheme.
Critical Illness Cover

Career development opportunities.
Access to a well-established Employee Assistance Programme provider.
Company Car
Access to our prestige benefits and rewards portal.
And other excellent benefits you'd expect from a market leader.

Requirements

Experience managing a portfolio of clients to a high standard, with at least two years’ relevant experience or an equivalent combination of education, training, and experience.
Good knowledge of the DSA and/or parcel industry
Ability to understand and articulate customer needs and requirements.
Ability to lead face-to-face meetings with contacts at all levels within a customer base, e.g. operational contacts, commercial contacts, business owners.
Confident and clear verbal and written communication skills, including the ability to adapt communication style based upon the audience.
Ability to conduct face-to-face presentations to customers.
Strong analytical and numeracy skills, including the ability to analyse data and draw relevant conclusions.
Ability to establish and maintain effective working relationships with colleagues, managers and clients.
Ability to influence at colleague level.
Ability to prioritise and coordinate multiple work requirements to meet deadlines.
Full, valid UK driving licence essential
Occasional overnight stays to meet business requirements

Desirable:

University degree or equivalent.
Industry qualifications, e.g. JIC Mail, Direct Marketing, Print certifications and accreditations

Additional Information:

Extensive use of telephone, video, and face-to-face communication
Regular periods of sitting for extended durations
Frequent domestic travel across the UK is required